Onboarding Manager
Found in: Resume Library US A2 - 1 week ago
What you will do:
- Engage directly with clients to onboard them to XOPS products across our product segments.
- Proactively manage the onboarding process end-to-end to meet customers' target timelines and objectives.
- Drive the adoption of XOPS products among customers.
- Collaborate with Sales, Account Management, Technical Account Management, and Support teams to ensure smooth hand-offs.
- Work closely with Product and Engineering teams to enhance and troubleshoot customer issues, as well as provide feedback on product enhancements.
Requirements
- Assist in developing and documenting processes and best practices.
- 3+ years of hands-on experience in a customer-facing role, preferably at a rapidly growing SaaS company.
- Demonstrated success in managing multiple projects and stakeholders simultaneously in a fast-paced environment.
- Exceptional communication and presentation skills, with the ability to simplify complex concepts for any audience.
- A passion for building relationships and a deep commitment to delivering an outstanding customer experience.
- Strong critical thinking skills, a growth mindset, and a desire for continuous improvement.
Bonus:
- 2+ years of experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc.).
- Experience in business or product operations roles.
Benefits
Role is also available in NYC
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Onboarding Manager
Found in: Appcast Linkedin GBL C2 - 4 days ago
Pleasanton, United States XOPS Full timeAs an Onboarding Manager, you will play a critical role in facilitating a smooth onboarding experience and enabling XOPS customers to extract the full value from our suite of products. You will join a dynamic, customer-focused team dedicated to product excellence and at the forefront of XOPS's exponential growth.In addition to assisting customers in...
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Onboarding Manager
2 days ago
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Found in: Appcast Linkedin GBL C2 - 4 days ago
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