Program Manager, Business Operations
3 weeks ago
Requirements
- Program Oversight: Develop and maintain the program strategy and its related projects to ensure alignment with the organization's strategic objectives
- Project Coordination: Oversee the planning, execution, and delivery of projects across multiple verticals, ensuring they meet quality standards, deadlines, and budget requirements
- Jira Management: Expertly manage project timelines, deliverables, and resources using Atlassian Jira. Set up and maintain initiatives, epics, stories, and tasks to ensure clear visibility and tracking of project progress
- Cross-Functional Collaboration: Serve as the linchpin for cross-functional teams, ensuring seamless communication and coordination between IT Operations, Compliance, Customer Support, Customer Onboarding, and Development teams
- Stakeholder Communication: Keep all stakeholders informed of project status, potential risks, and decision points. Prepare and present regular project reports and updates
- Problem Solving: Identify potential project bottlenecks or delays early and develop effective solutions. Facilitate negotiations and problem-solving sessions as needed
- Process Improvement: Continuously evaluate project management processes and workflows for efficiency and effectiveness. Implement improvements to streamline operations and enhance team productivity
- Bachelor's degree in Business Administration, Project Management, IT, or a related field. PMP certification is a plus
- Minimum of 5 years of experience in project management, preferably in a tech or SaaS environment
- Profound knowledge of Atlassian Jira, including setting up projects, managing workflows, and generating reports
- Strong understanding of the project lifecycle and agile methodologies
- Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical teams
- Proven ability to manage multiple projects simultaneously in a fast-paced environment
- Demonstrated leadership skills, with the ability to motivate and guide teams towards achieving project goals
XOPS is an equal opportunity employer and welcomes candidates from all backgrounds.
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