Career Services Navigator
3 weeks ago
Salary $45,000 year
Title: Career Services Navigator
Classification: Non-exempt
Scope of Position
The Career Services Navigator position assists in center programs, customer outreach and engagement, virtual and in-person workshops, develops community organizations and partner relationships, referrals, and community resources to improve customer experience to ensure the highest level of customer satisfaction. Support staff according to the needs of the Center. Maintain a thorough understanding of all programmatic processes, staff roles, and funding sources in order to provide excellent customer service delivery.
Responsibilities:
Essential Functions
Maintain knowledge of Workforce Development as it applies to the PA CareerLink® Montgomery County and its customers
Schedule and conduct onsite/offsite presentations/workshops with organizations to promote CareerLink® services
Monitor, support, and track customer progress and outcomes in center programs through reports to the Deputy Program Manager
Network and collaborate with community organizations to find supportive services for customers to address barriers to employment and education
Regularly update the Support Resource Guide with relevant and useful resources that support job seekers in gaining employment
Perform outreach and follow-up services to customers/event attendees to ensure continuation of service delivery
Collaborate with the Media and Compliance coordinator to discuss new community partnerships that can support comprehensive service delivery
Assist with all administrative duties related to PA CareerLink® Montgomery County in-person and virtual workshops including but not limited to creating the event calendar, supporting registration, emailing virtual links and in-person workshop reminders, monitoring and tracking attendance, and addressing customer questions.
Coordinate all functions of PA CareerLink® Montgomery County computer classes including customer registration, communicating with workshop instructors, and tracking attendance
Provide support and relief coverage as needed for the PA CareerLink® Administrative Assistant at the reception desk and for staff in the Career Resource Center (CRC)
Qualifications:
Education and Experience Requirements
Bachelor’s degree in education, human services, or equivalent experience
Proficient in Microsoft Office Suites (Word, Excel, and PowerPoint)
Knowledge and experience in providing career exploration preferred
Must have notable experience in a team-oriented environment
Should be able to converse with a wide range of professionals and demonstrate a positive professional attitude
Ability to manage multiple projects simultaneously required
Must be available to travel to community based events and provide outreach to job seekers
Must possess a valid driver’s license and automobile
Bilingual (Spanish), a plus
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