Front Desk Agent

Found in: Resume Library US A2 - 1 week ago

Windsor Connecticut, United States Residence Inn Windsor Full time
Compensation Type:
Hourly

Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:
Residence Inn Windsor

100 Dunfey LaneWindsor, CT 06095

Overview:
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

Follow all cash handling and credit policies.

Be aware of all rates, packages and special promotions as listed in the Red Book. 

Be familiar with all in-house groups. 

Be aware of closed out and restricted dates.

Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

Be familiar with hospitality terminology.

Have knowledge of emergency procedures and assist as needed.

Handle check-ins and checkouts in a friendly, efficient and courteous manner.

Use proper two-way radio etiquette at all times when communicating with other employees.

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

Be able to complete a bucket check, room rate verification report, and housekeeping report.

Balance and prepare individual paperwork for closing of shift according to hotel standards.

Maintain and market promotions and guest programs.

Maintain a clean work area.

Assist guests with safe deposit boxes.

Qualifications:
College course work in related field helpful.

Experience in a hotel or a related field preferred.

High School diploma or equivalent required.

Computer experience required.

Customer Services experience preferred.

Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel related areas.

Must be able to maintain confidentiality of information.

Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management.

 

  • Front Desk Agent

    Found in: Resume Library US A2 - 3 days ago

    Windsor, Connecticut, United States Residence Inn Windsor Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    14 hours ago

    Windsor, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    17 hours ago

    Windsor, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Front Desk Agent

    Found in: Resume Library US A2 - 4 days ago

    Shelton, Connecticut, United States Residence Inn Shelton Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    Found in: beBee S US - 5 days ago

    Windsor, United States Courtyard by Marriott Hartford Windsor Full time

    Additional Information Evening shift (3:00 PM-11:30 PM), Pay: $19.75/hourJob Number 24071182Job Category Rooms & Guest Services OperationsLocation Courtyard Hartford Windsor Airport, 1 Day Hill Road, Windsor, Connecticut, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t...

  • Hotel Night Auditor Sun

    7 days ago

    Windsor, United States Schulte Companies Full time

    Schulte Companies - 555 Corporate Dr [Front Desk Agent / Reservations Agent] As a Night Auditor at Schulte Companies, you'll: Perform night audit duties including balancing daily transactions, preparing reports, and reconciling accounts; Greet guests and assist with check-in and check-out processes; Respond to guest inquiries and resolve complaints in a...

  • Service Desk Agent Trainee

    Found in: Resume Library US A2 - 3 weeks ago

    Hartford, Connecticut, United States GalaxE.Solutions Full time

    What You Will Do: Position Overview: GalaxE.Solutions and its Outsource to America™(O2A) workforce development program is building the next generation of IT engineers by providing training to non-IT professionals to fill in-demand roles that are currently being outsourced due to the lack of talent in the United States. O2A™ Trainees join the GalaxE...

  • Maintenace

    Found in: Resume Library US A2 - 2 weeks ago

    Windsor, Connecticut, United States Residence Inn Windsor Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Receptionist

    3 days ago

    South Windsor, United States TicketNetwork, Inc. Full time

    **Primary Responsibilities**: - Answers calls and directs caller to the appropriate associate - Provides callers with information as needed - Greets and directs visitors and ensures that anyone entering the building is authorized to do so - Verifies employee guest ID’s, provides visitor passes, and maintains visitor log - Coordinates the pick-up and...

  • Stretch Provider

    Found in: Resume Library US A2 - 2 weeks ago

    Stamford, Connecticut, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy North Stamford Are you ready to use your bodywork skills in a whole new way? Combine your skills with massage expertise to help clients improve flexibility, mobility, and performance. At the Massage Envy North Stamford franchise, we support and inspire you to be your best inside and outside the treatment...

  • Front Desk Associates, Darien

    Found in: Resume Library US A2 - 7 days ago

    Darien, Connecticut, United States Equinox Full time

    Job Description Job responsibilities include but are not limited to the following: Provide the highest level of customer service to members, prospective members, and guests Professionally greet members and guests Scan membership ID's Answer phones Update members' accounts Maintain an orderly lobby area Able to work opening shifts

  • Stretch Provider

    Found in: Resume Library US A2 - 19 hours ago

    Shelton, Connecticut, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy - Shelton: 110 Commerce Dr. Suite 112, Shelton, CT 06484 Are you ready to use your bodywork skills in a whole new way? Combine your skills with massage expertise to help clients improve flexibility, mobility, and performance. At the Massage Envy Shelton franchise, we support and inspire you to be your best...

  • Stretch Provider

    Found in: Resume Library US A2 - 19 hours ago

    Shelton, Connecticut, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy - Shelton: 110 Commerce Dr. Suite 112, Shelton, CT 06484 Are you ready to use your bodywork skills in a whole new way? Combine your skills with massage expertise to help clients improve flexibility, mobility, and performance. At the Massage Envy Shelton franchise, we support and inspire you to be your best...

  • Licensed Esthetician

    Found in: Resume Library US A2 - 19 hours ago

    Shelton, Connecticut, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy - Shelton: 110 Commerce Dr. Suite 112, Shelton, CT 06484 Do you love helping clients feel beautiful in their own skin? The difference you'll make in clients' lives is the biggest reward for any esthetician, but our environment helps you enjoy more of what you love about your work. At the Massage Envy...

  • Licensed Esthetician

    Found in: Resume Library US A2 - 19 hours ago

    Shelton, Connecticut, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy - Shelton: 110 Commerce Dr. Suite 112, Shelton, CT 06484 Do you love helping clients feel beautiful in their own skin? The difference you'll make in clients' lives is the biggest reward for any esthetician, but our environment helps you enjoy more of what you love about your work. At the Massage Envy...

  • Medical Receptionist

    Found in: Resume Library US A2 - 1 week ago

    Waterford, Connecticut, United States Yale New Haven Health Full time

    Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Practice Administrative Associate serves to coordinate...

  • Patient Service Representative

    2 weeks ago

    Windsor, United States Hartford Healthcare Full time

    Work where*every moment matters*. Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in...

  • Medical Receptionist

    Found in: Resume Library US A2 - 4 days ago

    West Hartford, Connecticut, United States Higher Talents Full time

    Our client, a new men's health practice in West Hartford, is looking to add a Medical Receptionist / Phlebotomist to their team. The Phlebotomist / Receptionist will be responsible for: Scheduling and confirming appointments for testosterone replacement evaluations, erectile dysfunction consults, follow up lab work, and other services via phone or text ...

  • Patient Service Representative

    1 week ago

    Windsor, United States CareerBuilder Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Shifts will vary in time between 7a-7p. Work where every moment matters . Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts...

  • Overnight Concierge

    Found in: Resume Library US A2 - 1 week ago

    Shelton, Connecticut, United States Brightview Senior Living, LLC Full time

    About Us:   We are honored that Brightview Senior Living has been recognized as one of Fortune Magazine's 100 Best Companies to Work For in 2023!!     We're in the top 100 across all industries, and all companies no matter how large or small...and we're the ONLY Senior Living company on the prestigious list!     Overview: All of our Associates...