Technical Support Engineer
Found in: Resume Library US A2 - 1 week ago
What you get to do in this role:
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
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Senior Technical Support Engineer
Found in: Resume Library US A2 - 1 week ago
San Diego, California, United States ServiceNow Full timeJob Description What you get to do in this role: The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts....
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IT Technical Support Engineer
6 days ago
San Diego, United States Amiseq Inc. Full timeJob Description: Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. IT Technical Support Engineer Client is looking for an IT Technical Support Engineer to be part of the Corporate IT team in the USA. You will work in an exciting and extremely fast/paced environment. You...
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Technical Support Engineer
1 week ago
San Diego, United States Collabera Full timeJob DescriptionJob DescriptionPay Range: $35 to $45The Technical Support Engineer will be responsible for managing and resolving the most challenging issues Technical Support team focusing on Technologies This includes being the last point of escalation within the technical support department and mentoring junior team members in the various...
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Sr. Technical Support Engineer
1 week ago
San Diego, United States CareerBuilder Full timeSr. Technical Support Engineer Job ID: 1795 Location: San Diego, CA Type: Temp to Perm Status: Closed Key Skills: Technical support, Java, JMS,Tomcat, Apache Web Servers, Linux, Windows, TCP/IP Network, wireless, SQL, RDBMS, COM, SQL Scripting Description: Seeking Sr. Technical Support Engineers with POS integration technologies for cloud based platforms and...
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Technical Support Engineer, Performance
7 days ago
San Diego, United States Cypress HCM Full timeTechnical Support Engineer, Performance, 33194868What you get to do in this role:The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department...
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Technical Support Engineer
Found in: Resume Library US A2 - 1 week ago
Pleasanton, California, United States XperiencOps Inc Full timeXperiencOps Inc. is seeking a Technical Support Engineer to join our dedicated technical customer support team. This 100% onsite position, based in the East Bay, CA, is tailored for an individual who boasts not only a robust technical proficiency but also excels in customer communications. The right candidate will possess extensive experience with Jira...
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Infrastructure Engineering Technical Support
Found in: Resume Library US A2 - 2 weeks ago
San Francisco, California, United States IBA Infotech Inc. Full timeJob Description Role: Infrastructure Engineering Technical Support Location: SAN FRANCISCO, CA Interview: Phone/Skype Job Type: Contract JOB DESCRIPTION: 1.1 Support network gear health and ensure continuous connectivity of various prototype and PC devices within the lab setting. This includes the following activities: · Racking and monitoring...
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Staff Technical Support Engineer
Found in: Resume Library US A2 - 7 days ago
Santa Clara, California, United States ServiceNow Full timeJob Description What you get to do in this role: The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts....
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Senior Technical Support Engineer
Found in: Resume Library US A2 - 1 week ago
Santa Clara, California, United States ServiceNow Full timeJob Description What you get to do in this role: The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts....
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Performance Technical Support Engineer
Found in: Resume Library US A2 - 1 week ago
Santa Clara, California, United States ServiceNow Full timeJob Description What you get to do in this role: The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring...
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Technical Support Engineer
Found in: beBee jobs US - 1 week ago
San Francisco, California, United States Vonage Full timeVonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company Why this role matters?As a Technical Support Engineer...
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Technical Support Specialist 2
2 days ago
San Diego, United States Vets Hired Full timeAbout the job Technical Support Specialist 2 Job Facts: This Customer Technical Support Specialist is responsible for providing direct and indirect customer technical support for GenMark products. Duties will range from providing phone support to customers and internal personnel; complaint handling including receiving, logging, investigating, resolution,...
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IT Technical Support Engineer
1 week ago
San Jose, United States CareerBuilder Full timeTitle:IT Technical Support Engineer Location: San Jose,CA (Hybrid) Contract: 6+ Month Job description: Client is looking for an IT Technical Support Engineer to be part of the Corporate IT team in the USA. You will work in an exciting and extremely fast/paced environment. You should have strong written and verbal communication, solid hardware/software...
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IT Technical Support Engineer
10 hours ago
San Jose, United States Winmax Systems Full timeTitle:IT Technical Support Engineer Location: San Jose,CA (Hybrid) Contract: 6+ Month Job description: Client is looking for an IT Technical Support Engineer to be part of the Corporate IT team in the USA. You will work in an exciting and extremely fast/paced environment. You should have strong written and verbal communication, solid hardware/software...
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IT Technical Support Engineer
Found in: Appcast US C2 - 1 week ago
San Jose, United States AMISEQ Full timeJob Description: IT Technical Support EngineerClient is looking for an IT Technical Support Engineer to be part of the Corporate IT team in the USA. You will work in an exciting and extremely fast/paced environment. You should have strong written and verbal communication, solid hardware/software troubleshooting skills for common desktop/laptop issues, IT...
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IT Technical Support Engineer
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
San Jose, United States AMISEQ Full timeJob Description: IT Technical Support EngineerClient is looking for an IT Technical Support Engineer to be part of the Corporate IT team in the USA. You will work in an exciting and extremely fast/paced environment. You should have strong written and verbal communication, solid hardware/software troubleshooting skills for common desktop/laptop issues, IT...
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Technical Support Analyst
2 days ago
California, United States CareerBuilder Full timeIndustry Pharma/Biotech/Clinical Research Work Experience 4-5 years City Cork State/Province Cork Country Ireland Job Description About PSC Biotech Who we are? PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350...
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Technical Support Specialist
6 days ago
San Diego, United States Tranzeal Full timeJob Title: Technical Support Specialist Duration: 12+ Months Location: San Diego, CA - Hybrid Required: To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support role Highly experienced in their ability to troubleshoot difficult technical issues with ease...
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Technical Support Specialist
Found in: Appcast Linkedin GBL C2 - 6 days ago
San Diego, United States Tranzeal Incorporated Full timeJob Title: Technical Support SpecialistDuration: 12+ MonthsLocation: San Diego, CA - HybridRequired:To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support roleHighly experienced in their ability to troubleshoot difficult technical issues with ease...
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Technical Support Specialist
Found in: Appcast US C2 - 7 days ago
San Diego, United States Tranzeal Incorporated Full timeJob Title: Technical Support SpecialistDuration: 12+ MonthsLocation: San Diego, CA - HybridRequired:To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support roleHighly experienced in their ability to troubleshoot difficult technical issues with ease...