SBA Sales Support Manager

Found in: Resume Library US A2 - 2 weeks ago


Raleigh North Carolina, United States First Citizens Bank Full time
Overview:
This position supports the Bank’s Small Business Administration (SBA) products and services in the execution of daily sales activities at an advanced level of service ability. Responsible for managing a team of support associates for SBA Lenders and external Referral Partners across the continental United States. Oversees a team of associates responsible for client service, assessing credits, assessing credit risk, pre-screening loan requests, loan documentation quality, loan submission for underwriting, and other sales support functions. Provides guidance on financial analysis, application documentation, bank systems, and customer communication for associate team. Has an assigned portfolio of loans and is responsible for supporting SBA Lenders and Referral Partners. Identifies workflow inefficiencies and develops solutions to uphold performance and service standards within lending support functions.

Responsibilities:
Responsibilities:

Business Support - Manages a team that provides loan support, customer service, and sales support for SBA Lenders and Referral Partners. Ensures that clients receive a high level of service and that quality standards are upheld. Identifies inefficiencies in support processes and implements enhancements for staff performance.

Risk Management – Manages risk associated with determining if the bank should proceed with issues a term sheet for SBA loan requests.

Analysis – Sources, complies, and interprets business and individual financials and credit reports to determine the creditworthiness of a business client. Analyzes factors that impact credit on both a quantitative and qualitative basis. Assists with analyzing loan processes for accuracy and efficiency, effectively communicates analysis output to SBA Lenders and Referral Partners.

Pre-Screening – Assesses applicants for loan eligibility. Conducts credit analysis, identifies risks, and handles negotiations to streamline the sales process.

Documentation – Prepares documentation presented to clients and/or Referral Partners. This may include, but is not limited to, term sheet/letter of intent, verification of financial information, taxpayer consent, 4506-C, 8821, etc.

Loan Coaching - Trains associates on loan submission processes, required loan documentation, ordering third party reports, Bank software, etc. Partners with regional leadership on training initiatives and projects.

Managerial Functions - Establishes and monitors expectations to achieve company and departmental goals. Makes appropriate changes to banking policies, processes, job aids, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff.

The base pay for this position is relative to your experience but the range is generally $66,682 to $102,245 per year. First Citizens offers a competitive, comprehensive benefits program which you can review here: .

Qualifications:
Preferred Qualifications:

Strong knowledge of SBA SOPs, program eligibility, credit criteria, and loan structure requirements. Minimum of 6 years of direct SBA experience.

Strong knowledge of financial accounting theory and logic. Minimum of 4 years of underwriting/credit experience.

Loan documentation experience – understanding required documentation depending on program type, loan structure, etc.

Proficient with computers, software, applications, and applicable banking systems.


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