Desktop Support

1 week ago

New Hyde Park, United States Ovation Workplace Services Inc Full time

Job SummaryDesktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years’ experience in Windows Desktop support.a) Provide first/second level contact and problem resolution for customer issues.b) Work with Third Party Vendors to remediate complex AV issues as needed.c) Provide timely communication on issue status and resolution.d) Maintain ticket updates for all reported incidents.e) Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and  Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.f) Should have basic knowledge of the Mac operating system, to support Apple pc users.g) Install, upgrade, support, and troubleshoot printers, computer hardware.h) Performs general preventative maintenance tasks on computers, laptops, and printers.i) Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.j) Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, SmartDevices and Telecoms.l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skillsa) Bachelor’s Degree or equivalent in Computer Science or related field.b) CompTIA A+, Microsoft Certified Professional (MCP) or better.c) Minimum of 18 months years of IT experienced) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.e) Mobile device management, including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.f) Proven analytical, troubleshooting, and problem-solving skills.g) Proven ability to multi-task, effectively determine priorities, and meet SLA’s.h) Excellent communication,n relationship-building,g and internal customer service skills.i) Adaptable and flexible in a fast-changing industry and work environment.j) Willing to work off-hours and weekends when required for projects or emergency support

  • Desktop Support

    4 weeks ago

    New York, United States Diverse Lynx Full time

    Hi Hope you are doing great! Please find the job description below and let me know if you feel comfortable... Job Details: Job Title: Desktop Support Location: New York, NY Duration: 12+ Months Job Description: Minimum 5 years of Desktop Support experience. Working knowledge of hardware components, hardware configurations, and have strong software...

  • Desktop Support

    6 days ago

    New York, New York, United States Artech Information System Full time $40,000 - $70,000 per year

    Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution...

  • Desktop Support

    7 days ago

    New York, NY, United States Diverse Lynx Full time

    Job Title: Desktop Support Location: Queens Village, NY (Onsite) Type: ContractJob Description: Experience in End user Devices Support (Desktops, Laptops, Mobile Devices, Printers, Scanners) Possesses a good knowledge of network devices like routers, switches, Wireless Access points and firewalls Experience in handling Incidents through an ITSM platform and...

  • Desktop Support

    1 week ago

    New York, NY, United States Diverse Lynx Full time

    Job Title: Desktop Support Location: Queens Village, NY (Onsite) Type: ContractJob Description: Experience in End user Devices Support (Desktops, Laptops, Mobile Devices, Printers, Scanners) Possesses a good knowledge of network devices like routers, switches, Wireless Access points and firewalls Experience in handling Incidents through an ITSM platform and...

  • Desktop support

    2 days ago

    New York, New York, United States B1 IT SOLUTIONS Full time

    Job Title: Level 2 Desktop Engineer (Trade Support/Citrix and Virtualization)Location: New York, NY Onsite)Duration: Long TermAbout the Role:We are seeking experienced Level 2 Desktop Engineers with strong technical expertise in Citrix technologies, virtualization, networking, and trade floor support. The ideal candidate will have hands-on experience...

  • Desktop Support Specialist

    3 weeks ago

    New York, United States Center for Allied Health Education Full time

    Desktop Support Specialist role at Center for Allied Health Education Position Summary The Desktop Support Specialist role is to provide a single point of contact for staff and student users to receive support and maintenance within the organization’s desktop computing and staff/student portal environments, in addition to helping maintain the networking...

  • IT Desktop Support Analyst

    1 week ago

    New York, NY, United States Global Channel Management Full time

    About the job IT Desktop Support Analyst IT Desktop Support Analyst needs 3 years IT Desktop support experience IT Desktop Support Analyst requires: OnSite 5 days a week. 3 years' work experience as an IT or Desktop Support Technician. Familiarity with networking systems and protocols. Knowledge of remote desktop support systems including TeamViewer. ...

  • IT Desktop Support Analyst

    2 weeks ago

    New York, United States Global Channel Management, Inc. Full time

    IT Desktop Support Analyst needs 3 years' IT Desktop support experienceIT Desktop Support Analyst requires:OnSite 5 days a week. 3 years' work experience as an IT or Desktop Support Technician. Familiarity with networking systems and protocols. Knowledge of remote desktop support systems including TeamViewer. Possible OT required for this job (Afterhours and...

  • Desktop Support Specialist

    2 weeks ago

    New York, United States CAHE Full time

    Position Summary: The Desktop Support Specialist role is to provide a single point of contact for staff and student users to receive support and maintenance within the organizations desktop computing and staff/student portal environments, in addition to helping maintain the networking infrastructure. Responsibilities: Assist Corporate IT with future...

  • Desktop Support

    4 weeks ago

    New York, United States eTeam Full time

    Position: Desktop Support Location: New York NY 10041 Duration: 6 Months Pay Rate: $20/hr. w2Summary: Laptop, Desktop, Printer and mobile device support; Smart hand for Network device Responsibilities Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to...