Principal Customer Success Architect

Overview Principal Customer Success Architect - Informatica IDMC Join to apply for the Principal Customer Success Architect - Informatica IDMC role at Informatica About Informatica Informatica, a Salesforce company, is a leader in enterprise AI-powered cloud data management. Informatica helps organizations connect, manage, and unify their AI-ready data through its data catalog, data integration, governance, quality and privacy, metadata management, and Master Data Management (MDM) capabilities. Informatica continues to support and integrate with a broad ecosystem of partners while helping customers unlock the full value of their data and AI. Role and Responsibilities We are looking for a Principal Solutions Architect with experience in Pre-sales or Post-sales consulting in Enterprise software solutions (Master Data Management, Data Integration, Data Quality, Cloud and Databases) to join our team of Customer Success Architects (CSA) at Informatica, working with the Customer Success Management (CSM) team. This is an individual contributor role. Reporting to our Director, Customer Success Architect, as a Principal Solutions Architect, you will provide architecture and design, use case development and solution implementation advice for our customers while working with our Customer Success Managers, Professional Services and Product / Engineering teams. You will work and adapt in a fluid environment. You must be patient and passionate about guiding customers through our products/solutions, and you should be able to collaborate with other departments, with both technical and business audiences. Technology You'll Use MDM, Data Integration, Data Quality, Cloud and Databases Scripting experience in Windows and UNIX Day-to-day Duties? Here's What You'll Be Doing Provide architecture and design, use case development and solution implementation advice. Interact with our Professional Services team and ensure a seamless handoff for broader services engagements. Partner with Product/Engineering Teams to understand best recommendations to design a solution or provide comprehensive feedback to better align our product to customer needs. Serve as a counselor and adviser to customers and a technical coach to co-workers, providing guidance throughout the Post-sales engagement. Since the CSM team is responsible for Product Adoption and Renewal Protection, your role is important for Informatica's success. Respond promptly to customer questions with technical explanations of product features and capabilities Be a technical coach to your colleagues in the customer success team Prepare and deliver creative solution presentations or technical proposals Compose and publish external facing whitepapers, artifacts, case studies, architectural blueprints, blog posts and articles for technical/industry publications Key Essentials Bachelor's Degree in Computer Engineering/Technology 10+ years of experience with one or more Informatica products in Business 360 journey including Informatica Multi-domain Master Data Management, Hosted MDM, C360, C360 for Salesforce Experience with Informatica IDMC platform and Cloud MDM would be preferable What We'd Like To See Expert level knowledge on Informatica MDM product suite required Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), using Informatica products Technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices) Experience successful managing customers and complex data management needs Experience with Informatica IDMC platform would be preferable Experience with AWS or Azure or GCP Cloud Ecosystem would be preferable Expert-level database skills in at least one (Oracle, SQL Server, DB2, Sybase, and Teradata) Perks & Benefits Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans) Flexible time-off policy and hybrid working practices Equity opportunities and an employee stock purchase program (ESPP) Comprehensive Mental Health and Employee Assistance Program (EAP) benefit EEO Statement We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Software Development Referrals increase your chances of interviewing at Informatica by 2x Get notified about new Customer Success Architect jobs in Austin, TX. #J-18808-Ljbffr