Principal Customer Success Architect

2 weeks ago

Austin, TX, United States Informatica Full time
Build Your Career at Informatica

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous minds eager to solve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.

We're currently looking for a Principal Solutions Architect with experience in Pre-sales or Post-sales consulting role in Enterprise software solutions (Master Data Management, Data Integration, Data Quality, Cloud and Databases) to join our team of Customer Success Architects (CSA) at Informatica, working with Customer Success Management (CSM) team. This is an individual contributor role.

Job Summary

Reporting to our Director, Customer Success Architect, as a Principal Solutions Architect, you will provide architecture and design, use case development and solution implementation advice for our customers while working with our Customer Success Managers, Professional Services and Product / Engineering teams. You will work and adapt in a fluid,. Working as the Principal Solutions Architect, you must be, patience and passionate about guiding customers through our products /solutions, ability to collaborate with other department, with both technical / business audiences.

Technology You'll Use:
  • MDM, Data Integration, Data Quality, Cloud and Databases
  • Scripting experience in Windows and UNIX
Day-to-day Duties? Here's What You'll Be Doing

You would provide architecture and design, use case development and solution implementation advice. You would also interact with our Professional services team and have a seamless handoff for broader services engagements. Partner with Product/Engineering Teams to understand best recommendations to design a solution OR provide comprehensive feedback to them to better align our product to customer needs. You'll serve as a counselor and adviser to customers and a technical coach to co-workers, providing guidance throughout the Post-sales engagement. Since the CSM team is responsible for Product Adoption and Renewal Protection, your role assumes significant importance for Informatica's success.
  • Respond promptly to customer questions with technical explanations of product features and capabilities
  • Be a technical coach to your colleagues in customer success team.
  • Prepare and deliver creative solution presentations or technical proposals
  • Compose and publish external facing whitepapers, artifacts, case studies, architectural blueprints, blog posts and articles for technical/industry publications.
Key Essentials
  • Bachelor's Degree in Computer Engineering/Technology
  • 10+ years of experience with one or more Informatica products in Business 360 journey including - Informatica Multi-domain Master Data Management, Hosted MDM, C360, C360 for Salesforce.
  • Experience with Informatica IDMC platform and Cloud MDM would be preferable.
What We'd Like to See
  • Expert level knowledge on Informatica MDM product suite required
  • Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), using Informatica products.
  • Technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices)
  • Experience successful managing customers and complex data management needs
  • Experience with Informatica IDMC platform would be preferable.
  • Experience with AWS or Azure or GCP Cloud Ecosystem would be preferable.
  • Expert-level database skills in at least one (Oracle, SQL Server, DB2, Sybase, and Teradata)
Perks & Benefits
  • Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
  • Flexible time-off policy and hybrid working practices
  • Equity opportunities and an employee stock purchase program (ESPP)
  • Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with ideas and a successful culture.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to grow business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.™

We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

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