Principal Customer Success Architect

Build Your Career at Informatica We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous minds eager to solve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world. Principal Solutions Architect – Customer Success Architect (CSA) We’re looking for a principal solutions architect with experience in pre‑sales or post‑sales consulting in enterprise software solutions (MDM, data integration, data quality, cloud, and databases) to join our team of Customer Success Architects (CSA) at Informatica. This is an individual contributor role reporting to the Director of Customer Success Architecture. Job Summary As a Principal Solutions Architect, you will provide architecture and design, use‑case development, and solution‑implementation advice for our customers while working with Customer Success Managers, Professional Services, and Product/Engineering teams. You will collaborate with both technical and business audiences and guide customers through our products and solutions. Technology You’ll Use MDM, Data Integration, Data Quality, Cloud and Databases Scripting experience in Windows and UNIX Day‑to‑Day Duties Provide architecture and design, use‑case development, and solution implementation advice; interact with the Professional Services team and ensure a seamless handoff for broader services engagements. Partner with Product/Engineering Teams to provide best‑practice recommendations and feedback. Serve as a counselor, adviser, and technical coach to customers and your colleagues. Respond promptly to customer questions with technical explanations of product features and capabilities. Be a technical coach to your colleagues in the customer success team. Prepare and deliver creative solution presentations or technical proposals. Compose and publish external‑facing whitepapers, artifacts, case studies, architectural blueprints, blog posts, and articles for technical/industry publications. Key Essentials Bachelor’s Degree in Computer Engineering/Technology. 10+ years of experience with one or more Informatica products in the Business 360 journey including MDM, Hosted MDM, C360, and C360 for Salesforce. Experience with the Informatica IDMC platform and Cloud MDM would be preferable. What We’d Like to See Expert‑level knowledge of the Informatica MDM product suite. Pre‑sales or post‑sales consulting experience, preferably in enterprise software solutions (MDM, data integration, data quality, cloud, and databases), using Informatica products. Technical knowledge of deployment of both cloud and on‑premise software solutions and architectures (data warehousing, data integration, data virtualization, business intelligence, application integration, and microservices). Successful experience managing customers and complex data management needs. Experience with the Informatica IDMC platform and AWS, Azure, or GCP cloud ecosystems would be preferable. Expert‑level database skills in at least one of Oracle, SQL Server, DB2, Sybase, or Teradata. Perks & Benefits Comprehensive health, vision, and wellness benefits (paid parental leave, adoption benefits, life insurance, disability insurance, and 401(k) plan or international pension/retirement plans). Flexible time‑off policy and hybrid working practices. Equity opportunities and an employee stock purchase program (ESPP). Comprehensive mental health and employee assistance program (EAP) benefit. Our data values are our north star, and we are passionate about building and delivering solutions that accelerate data innovations. If your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with ideas and a successful culture. Informatica (NYSE: INFA) is a leader in enterprise AI‑powered cloud data management, bringing data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi‑cloud, hybrid system, democratizing data to grow business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. #J-18808-Ljbffr