Banquet Server Lead

SummaryThis is a hands-on position, providing the highest degree of professional catering service to guests with the goal of achieving customer satisfaction and retention.Essential Duties and ResponsibilitiesReports for work in proper uniform according to the scheduled time.Follows instructions for each event as given by the Food & Beverage Manager and/or Banquet Captain.Assists with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event.Assists with preparing garnishes, beverages, condiments, and breads.Assists with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc.Assists with preparation and set-up of event room when necessary.Prepares tables with place settings as instructed by the Food & Beverage Manager and/or Banquet Captain.Attends pre-function meeting for briefing of event details.Provides friendly and courteous customer service at all times.Remains at assigned station and perform duties as assigned according to each event.Reports any customer concerns and/or complaints to Banquet Captain.Breaks down tables and banquet equipment after each event.Cleans and returns serving pieces to proper storage area.Adheres to strict grooming standards and policies of company.Follows service standards, procedures and guidelines.Performs other duties as assigned and deemed necessary.Education and/or ExperienceMinimum of six (6) months' work experience in service-oriented environment.Skills and AbilitiesKnowledge of catering services and terminologyStrong guest service skillsAbility to get along well with othersAbility to receive and carry out instructions in a timely mannerPositive customer service oriented attitude at all timesMaintain proper grooming and dress code standardsWork ethic encourages strong urgency and quality in a team environmentAbility to undertake and complete multiple tasksAttention to detail.Lead Duties· Managing banquet staff accordingly based on banquet planning schedule.· Making sure that all event requirements are ready before the event.· Acts as a liaison between wait staff and the kitchen staff to ensure timely and appropriate communications.· Observing the event, managing the operation and being always on the floor and being visible to accommodate guest needs.· Once the event is over, making sure that closing procedures are met.· Enforces campus rules and policies.· In absence of F&B Manager this position will be required to act as manager on duty.· Incorporates safe work practices in job performance.· Regular and reliable attendance.· Performs other duties as required.Other QualificationsRequires ability to work flexible hours, including nights, weekends and holidays in addition to normal business hours.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position requires performing repetitive eye/hand coordination; daily lifting andcarrying up to 25 lbs. above shoulder level for up to 5 minutes at a time; constantstanding, walking, stooping, reaching, and handling objects; not subject to adverseconditions; irregular hours will be required.NOTE:The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.