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Customer Service Representative
1 hour ago
Are you a highly motivated individual with strong customer service and selling skills? Are you looking for a career with an established and fast-growing company? If so, we're looking for sales savvy candidates who are interested in a career with outstanding growth and earnings potential.As a CSR, you will use your experience and skills to follow up with leads and ultimately close business. You will be responsible for all sales activities within the center and will serve as the first point of contact for walk-in, email, and telephone customers. You will prepare estimates and work orders and execute various marketing programs while providing exemplary customer service, building relationships, and using consultative selling when dealing with customers.Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships, and the skills to close sales through a consultative sales approach.RESPONSIBILITIES Sells consultatively and makes recommendations to prospects and clients using various products and Brand StandardsDevelops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and emailFollows up on new leads and referrals resulting from telephone, marketing, and email activityPrepares estimates and establishes/maintains estimate follow-up proceduresCommunicates with customers on order status and changes in the production scheduleExecutes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.Maintains an attractive retail environment (clean, organized, and functional)Helps as needed with reports, close-out, invoices, and required paperworkIdentifies and resolves customer satisfaction issuesPerforms other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.QUALIFICATIONS High school diploma or GED requiredAt least three years in retail or inside sales with excellent customer service experienceProven record of consistently hitting/exceeding sales targets or quotasExperience working under pressure with multiple tasks/projectsProficient computer and internet skills, including Microsoft Office suiteStrong verbal and written communication skillsBasic math skillsStrong organizational and time management skills
