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Service Project Manager
2 weeks ago
Company DescriptionReady to apply Before you do, make sure to read all the details pertaining to this job in the description below. Custom Steam Solutions (USA), Inc. (CSSI) provides specialized engineering solutions for diverse industrial plant needs, including design, build, programming, and after-sales services. Serving industries such as Pharmaceuticals, Food, Beverage, Dairy, Hospitals, and Manufacturing, CSSI offers tailored solutions focusing on energy optimization and environmental sustainability. With a team of experts in steam and thermal engineering, CSSI delivers a range of services, from maintenance parts supply to complete turnkey solutions. Areas of expertise include Boiler House Equipment, Co-Generation Power Plants utilizing alternative fuels like Biomass, Process Equipment, and Hot, Cold, and Chilled Water Systems. Role Description This is a full-time hybrid role for a Service Project Manager, based in Elgin, IL, with flexibility for some remote work. The Service Project Manager will oversee service delivery, ensure customer satisfaction, manage client interactions, and coordinate projects to align with client needs and company goals. Key colleagues you will co-ordinate with :-Business development teamEngineering team mechanical and electricalProject co.ordination teamOn site team Qualifications Proficiency in Service Delivery Management and Service Delivery to ensure seamless project executionStrong Customer Service and Customer Satisfaction skills to manage client relationships and address concerns effectivelyManaging change orders and the small team on site. Typically under 10 people typically fitters welders and automation personnelProven ability to manage projects, meet deadlines, and work collaboratively with cross-functional teamsBachelor's degree in Engineering, Business, or a related field preferred or extensive knowledge of mechanical systems gained in a design or contracting environmentRelevant certifications in project management or service delivery are a plusProjects are 70% mechanical 30% electrical and automation. Typically $100k to $2000,000Office based assisting in quoting projects, developing P and ID for the project with our engineering team and co ordinating off site fabrication and on site activitiesProjects are typically with large multi-nationals so some travel will be required
