Project Manager

Zones is a global provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way modern organizations do business. Whatever you need, you can Consider IT Done. Visit the Zones Innovation Center, zones.com, or follow us on Twitter, Facebook, and LinkedIn. The ideal candidate possesses intellectual curiosity, creativity, strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment as well as a strong desire to contribute to Zones continued success. This person will scope and execute initiatives by partnering with PMO Management, senior project managers, stakeholders (Partner and Product Management, Purchasing, Operations, IT, Finance, Sales) to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position Overview The role of the Project Manager II will scope and execute initiatives by partnering with PMO Management, senior project managers, stakeholders (Partner and Product Management, Purchasing, Operations, IT, Finance, Sales) to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all. This position will be responsible for working across the organization to establish processes for Zones pricing and solutioning for internal and external use. Specifically, in the area of IT Hardware Lifecycle Management. The Project Manager serves as intake for customer questions and relays issues to appropriate PMO personnel. Work will include processing and tracking orders, managing project reports, and providing customer support. Key Responsibilities The Project Manager II, Operations is primarily responsible for: Project Management Lead and manage medium to large projects, direct project activities, schedules, risks and meetings, understand dependencies, and manage timelines. Manage cohesive plans across all work streams, ensuring coordinated approach when utilizing cross-functional resources for input, data gathering, analysis, etc. Coordinate engagement of partner resources and subject matter experts across multiple projects & organizational functions. Proactive identification, documentation and resolution management of project risks and issues. Ability to define, track and report on specific measurable outcomes for projects. Makes tough decisions and trade-offs between strategic and tactical issues. Identify workflows/procedures that require enhancement/streamlining and identify ways to make them more effective. Build models to estimate project costs, assess resource needs, and forecast expenses over time. Communication Formulate recommendations and summarize findings via well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, efficiency improvements, accountability metrics, etc.). Implementation Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts & needs. Formulate plans to communicate, train stakeholders, and implement approved changes for the best return on investment. Stakeholder Management Develop deep knowledge and understanding of customer and stakeholder business and needs. Effectively identify, define, document and manage stakeholder expectations and communications to ensure measurable customer satisfaction. We are seeking candidates with the following experience and skills EDUCATION/CERTIFICATION: Bachelors degree in Business or a related field, or equivalent experience; PMP; ITIL Certification or equivalent preferred; Project Management Certification. REQUIRED EXPERIENCE: 5 - 10 years of experience in program/project management, process engineering or strategy within a technology or operations environment. ITSM experience in customer-facing situations. Leadership skills: must have experience leading multiple projects and teams simultaneously. Problem-solving skills: must be able to identify risks and develop actionable mitigation plans. Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations. Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas. Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand. Knowledge of and experience using Project Management Software. Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint. Zones offers a comprehensive Benefits package While were committed to providing top-tier solutions, were just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. At Zones, work is more than a job with exciting career opportunities with a global team who are client-centric, have a passion for tech, and embrace change and lifelong learning in a collaborative culture. If youre interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you About the company Zones provides comprehensive IT solutions to customers across the country and around the world. And we do it extremely well. In fact, we've taken pride in becoming experts in all things tech for more than 30 years. But we don't do it alone. We collaborate with industry-leading partners who help us deliver customizable solutions and positive business outcomes to meet the needs of those we serve. #J-18808-Ljbffr