Service Coordinator/Dispatcher

4 days ago

Anchorage, Alaska, United States Burkhart Full time

We are looking for a Service Coordinator /Dispatcher at our Anchorage, AK branch office. The ideal candidate is a strong team player, organized and customer-service oriented.  

What's in it for you?
  • Competitive salary of $57,000 - $61,000 annually.
  • Comprehensive benefit package including medical, dental and vision coverage.
  • Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
  • 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
  • Opportunity to work with a supportive team in a fast-paced environment.
  • Career growth and advancement.
  • Family owned for 135+ years.
What you'll be doing…
As a Branch/Service Coordinator your responsibilities include scheduling and coordinating the activities of the field service team, project management, customer service, administrative support, event planning, directing general office workflow, managing business schedules and travel coordination, and generally solving problems. You are the main point of contact for clients of Burkhart's repair and installation services as well as merchandise clients and sales team members. Your fast-paced regional sales & service team requires someone who looks around corners to plan ahead on behalf of the region and who serves as a firm and steady anchor to ensure the team remains focused on what is important. Success in this role requires an energetic, organized, customer-service focused person who will enjoy playing a supporting role at the center of sales activity and processes.

What success looks like…
  • DEPENDABILITY: Your daily tasks are completed in a timely and thorough manner, ensuring all activities, records, data, and processes are kept highly organized, accurate, and up to date.
  • COMMUNICATION (SALES): You communicate exceptionally well with your team, branch associates, Burkhart clients, and others, support collaboration between sales and service, and you keep everyone in the loop.
  • EXCEPTIONAL CLIENT EXPERIENCE: You go above and beyond in order to provide an Exceptional Client Experience.
  • SERVICE EFFICIENCY: Burkhart and your region experience highly effective and efficient operating performance because of your strength scheduling and dispatching Field Service Technicians to maximize profitability and utilization.
  • SERVICE DEPT PROFITABILITY: Your Service department is profitable, and you manage operational income, including ensuring work orders are promptly billed, to meet and exceed the approved annual budget.
  • PROJECT MANAGEMENT: Your projects are highly organized, timely, and managed in a way that creates an exceptional experience for clients & Burkhart associates.
  • TEAM SUPPORT: You facilitate the success of your team by making sure that your team has the tools and support they need to meet their goals. Your team can depend on you to be highly organized and provide high quality work in a timely manner.
What you'll need…
  • Associate degree, vocational certification, or other educational program related to office management, logistics, business administration, or closely related field.
  • 2 years of scheduling and dispatching experience, or 3 years of customer service/administrative experience.
  • The associate must maintain a valid driver's license, maintain a good driving record (as defined by Burkhart's liability insurance), and be insurable at all times. This position may require associates to drive Burkhart vehicles to deliver parts or equipment to client worksites.
Preferred Education and/or Experience:
  • Experience with service coordination, scheduling, dispatching, inventory management, and/or customer service.
Salary Info: The starting salary range for this position is $57,000 - $61,000.

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Who we are…
Burkhart Dental Supply is a full-service dental supply company founded on three major principles: integrity, knowledge, and our client's success. In addition to supplies, we offer equipment and technology, service and repair, practice consulting, and office planning and design. We are a family and employee-owned industry leader proudly led by President Lori Burkhart Isbell, the fifth-generation granddaughter of Founder William E. Burkhart, DDS. Headquartered in Tacoma, Washington, Burkhart has 400 associates, ten regional divisions in nineteen locations, and three distribution centers.

We pride ourselves on being an honest and ethical business partner and doing what's right for our clients. Holding ourselves accountable and investing in our Associate's education and training increases their clinical, business, and technical expertise. This helps keep our clients informed. It also helps them make knowledgeable business decisions that contribute to their long-term success.

Please visit our website: 

Burkhart is an EEO/AAP Employer and a VEVRAA Federal Contractor

At Burkhart Dental Supply, we believe that a diverse and inclusive work environment allows us to better serve our customers and our associates. Through varying backgrounds, points of view, and experiences, we come together to provide products and services of the highest quality, reliability, and integrity across a diverse spectrum of customers. We believe that what each person brings to the table, as we stand shoulder to shoulder with those we serve, will allow us to do great things for our community.

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