Account Executive – EMS Client Relations

21 hours ago

Cleveland, Ohio, United States Medicount Management, Inc. Full time

Medicount Management, Inc. is the region's premier EMS billing provider, proudly serving over 450 municipalities across Ohio, Kentucky, and Indiana for more than 30+ years. We specialize in full-service ambulance billing and revenue cycle management—driven by cutting-edge technology and a client-first approach. We are looking for an account executive for our Northern Ohio area (Cleveland-Warren).

As our company continues to grow, we're seeking a dedicated Account Executive to join our Client Services Team. This is not a sales role—it is a client relationship and retention role focused on municipal EMS accounts.

Position Summary

The Account Executive is responsible for building strong, lasting partnerships with municipal EMS clients. Through regular on-site visits and proactive service, you will help clients optimize their EMS billing performance, resolve issues, and navigate compliance standards.

Key Responsibilities

· Serve as the primary point of contact for assigned municipal clients.

· Conduct regular on-site client meetings (2–3 days of travel per week).

· Analyze and monitor billing performance, identify challenges, and recommend solutions.

· Educate clients on best practices, policy updates, and tools to improve efficiency and compliance.

· Support client relationships with outside vendors, hospitals, dispatch centers, and municipal departments.

· Document all client activity in CRM (e.g., Zoho) and maintain accurate records.

· Represent Medicount's values and commitment to excellence in every client interaction.

Required Qualifications

· 2+ years of experience in account management, customer success, or client-facing roles. EMS or healthcare experience is a plus.

· Proficiency with Microsoft Office (Word, Excel, PowerPoint).

· CRM experience preferred (Zoho or Salesforce).

· Strong communication, problem-solving, and relationship management skills.

· Valid driver's license and willingness to travel throughout OH, KY, and IN.

Preferred Attributes

· Detail-oriented and highly organized.

· Empathetic and proactive communicator.

· Client-focused mindset with a desire to help others succeed.

· Dependable, self-motivated, and a natural team collaborator.

What We Offer

· Competitive starting base salary: $55,000–$65,000, with potential bonuses based on client retention and performance.

· Comprehensive benefits package: health, dental, vision, life, disability, 401(k) with match, HSA, AFLAC, and more.

· Travel expense reimbursement (meals, lodging, mileage).

· Cell phone and company vehicle eligibility after 90 days.

· Supportive, mission-driven culture serving first responders and the communities they protect.

Schedule & Location

Full-time | Monday–Friday

Flexible scheduling with regional travel to client sites (OH, KY, IN)

Why Join Medicount?

Working at Medicount means playing a direct role in supporting EMS agencies and improving the health of our communities. You'll be part of a trusted, growing organization known for integrity, innovation, and outstanding service.

Ready to make an impact? Apply today and help us serve those who serve.

Job Type: Full-time

Pay: $55, $65,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Experience:

  • Account Management: 2 years (Required)

License/Certification:

  • Drivers License (Required)

Location:

  • Cleveland, OH (Required)

Willingness to travel:

  • 75% (Required)

Work Location: Remote

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