Flight Follower/CSR

We hope you join our team Kalitta Charters is a family owned and operated business. We owe our success to the great work done by the members of our team - and we expect them to continue to keep building towards our future successes, too. Here you aren't just an employee, you are part of our team. The Kalitta family has been an industry leader for decades which is why you can expect the highest standards of safety, professionalism, and service.

Primary Responsibility:

The duties and responsibilities consist of and include, but are not limited to, the following:

• Perform logistics function for the company by optimizing availability of aircraft, crews, and current locations. Aviation background preferred but not required
• Communicate verbally over the phone and e-mail-based communications
• Communicate with clients and quote trips based on crew and aircraft availability while complying with pricing
• Communicate with clients, flight crews, and maintenance to ensure on-time routing
• Locate air and ground-based assets given certain time constraints to manage a client's logistics schedule
• Enter and track trips in Avianis, a flight following software
• Handle all transportation and accommodations for all flights (air ambulance, cargo, and passenger)
• Coordinate customs, international permits, ground handling, and maintenance constraints as well as obtaining landing permits, overflight permits from foreign governments in a timely fashion
• Maintain dispatch reports, aircraft records, and files which have government-restricted access
• Multi-task while maintaining a service-oriented demeanor

Requirements

Education Requirements:

• Candidates must have a High School Diploma or GED

Qualifications, Certificates, Licenses & Document Requirements:

• A valid unrestricted driver's license

Work Environment & Culture Skills:

• Intermediate MS Office knowledge, computer software & internet proficiency
• Candidate must be able to read, understand and write English
• Candidate should be motivated, resourceful, energetic, organized, and able to manage and be managed
• Candidate must be reliable, punctual, and flexible
• Candidate must be able to multi-task, respect and maintain confidentiality
• Candidate must be ethical, trustworthy with sensitive information
• Candidate must be service oriented and able to work at a fast pace and handle stress and problematic issues well with a good attitude
• Candidate must be able to communicate effectively and work within a team-focused environment
• Candidate must be respectful of diverse populations and cultures
• Candidate must have an outgoing personality with expertise at developing relationships

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Employees are regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard
• Light to moderate lifting is required (up to 30lbs)

Location Requirements:

• Operation based in Ypsilanti, MI at Willow Run Airport (YIP)
• There is no ability to work from home
• There will be no relocation package for this position

Shift Requirements:

• Second Shift – 1pm – 11pm
• Third Shift - 10pm - 8am 
• Four 10-hour days, Three days off
• Must be available full-time and work overtime when required
• Must be available for assigned shifts, including nights, weekends, and holidays

Other Requirements:

• Must be at least 18 years of age
• Must be legally authorized to work in the United States

Compensation:

• Competitive Salary established pay scale including yearly increases
• $24 - $28 per hour, based on education and/or other experience

Benefits:

1. Employer Provided:
   1. Short Term Disability
   2. Employee Assistance Program (EAP)
   3. Basic Life Insurance with Accidental Death & Dismemberment Insurance
   4. Travel Assistance Program
   5. Cancer Expert Now
   6. Fidelity 401K with match
2. Employee Elective:
   1. BCBS – Medical 500 PPO and 1000 PPO options, Dental PPO, Prescription, Teledoc
   2. EyeMed - Vision
   3. Flexible Spending Account – Medical and Dependent Care
   4. Long Term Disability
   5. Life Insurance for Employee, Spouse, and Child
   6. Accident and Critical Illness Insurance for Employee, Spouse, and Child
   7. Hospital Indemnity for Employee, Spouse, and Child
   8. Met Law Coverage
   9. Nationwide Voluntary Pet Insurance