Warehouse Customer Service Representative

5 days ago

North Brunswick Township, United States Hermann Services Full time

Full Job Description: Hermann Services is looking for a full-time Warehouse Customer Service Representative (CSR) to join our company located in North Brunswick, NJ. Responsibilities: Receiving, processing, labeling, and storing incoming stock Working with warehouse associates to ensure accuracy of shipping/receiving functions Maintaining clear records on all inventory and stock Inspecting all stock for damages and keeping records of damages Preparing, maintaining files for record keeping Accurately processing orders for shipping and receiving using the WMS and often mirroring the transactions into a customer-based system Recording exact arrival and departure times for shipments Counting stock and keeping inventory records Maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Build sustainable relationships of trust through open and interactive communication Handle complaints - provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Greet customers warmly and ascertain problem or reason for calling Other duties as assigned Job Requirements: Proven customer support experience Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Proficient in all applications of Microsoft – Word, Excel, Outlook, etc. Ability to multi-task, prioritize and manage time effectively High school diploma or equivalent; college degree preferred Ability to write and speak well in English Shipping and Receiving experience in posting goods and shipping orders preferred Benefits: Great Medical, Dental, & Vision Insurance after 30 days of full-time employment Matching 401(k) Company paid Life Insurance Paid Time Off Disability, Accident, and Critical Illness Insurance

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