Hospital Liaison

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team

JOB DESCRIPTION:

SUMMARY OF POSITION

Responsible for engagement of hospitalized patients who are being discharged for follow up care at Centerstone.  Hospital Liaisons will work with local hospital staff to build partnerships with Centerstone to ensure that discharging patients become fully linked with outpatient services after discharge. The Hospital Liaisons will also serve as the point person for the local hospitals and be flexible and available to the hospitals when needed by cell phone or in person.

Hospital Liaisons will assist the Centerstone Health Link team in making Health Link Care Coordination calls as needed. They will also be available to Team Leader and all Centerstone staff via Skype online during work hours when not in the field.

Supports the Centerstone Mission, Vision and Values in delivering care that changes people's lives. Treats all clients and colleagues with dignity and respect, regardless of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, transgender status, religion, age, disability, military status. 

Communicates clearly and appropriately; provides excellent customer service. Adheres to applicable policies and procedures. Regular attendance and punctuality is required. 

 ESSENTIAL DUTIES & RESPONSIBILITIES

• Coordinate with area hospitals to ensure patients discharging to Centerstone are linked to outpatient follow up care.
• Ensure that all documentation is completed in the Electronic Health Record.
• Ensure that appropriate follow up with clients is occurring.
• Coordinate with other Centerstone staff to ensure clients have a smooth transition from inpatient to outpatient services.
• Document and maintain data tracking in an excel file
• Compliance with annual KPI evaluations
• Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Excellent skills with Excel.
• Exceptional organization skills
• Ability to coordinate multiple tasks

QUALIFICATIONS

Education Level

Bachelor Degree required in psychology, social work or related field preferred.

Years of Experience

Two years of experience working with individuals with serious mental illness preferred.

Certification/Licensure

N

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.