Accounting Team Leader

Position Summary: The Accounting Team Lead plays a key role in supporting NAFECO's mission by ensuring accurate financial processes, exceptional internal service, and consistent operational flow across multiple departments. This position oversees the daily functions of the Accounting team, including invoicing, accounts receivable, accounts payable support, collections, customer portal management, and internal procedure development. The Accounting Team Lead serves as the primary liaison between Accounting and key departments such as Customer Service, Sales, Purchasing, Warehouse, and Shipping to maintain smooth operations and timely communication.

Key Responsibilities:

• Lead, train, and coach Accounting team members to uphold NAFECO's standards of accuracy, timeliness, and customer service.
• Train all new employees within the Accounting department and ensure consistent process adoption.
• Develop, implement, and maintain accounting procedures specific to NAFECO's workflows and systems.
• Provide support in the showroom when coverage is needed.
• Maintain effective communication with Salesmen, Customer Service, Purchasing, Shipping, and Warehouse teams to ensure timely resolution of billing, credit, and account matters.
• Respond promptly to internal and external customer inquiries with a solutions-focused approach aligned with NAFECO's values.
• Oversee customer account balances, payment posting, billing accuracy, and account maintenance.
• Lead collection efforts to minimize outstanding receivables and ensure accounts remain in good standing.
• Manage all customer bankruptcy processes including tracking, documentation, and communication.
• Support AP functions as needed, ensuring timely and accurate vendor invoice processing and payment coordination.
• Process warehouse and drop-ship invoicing accurately and efficiently.
• Oversee CO-OP invoicing to ensure compliance with program requirements.
• Manage invoicing, reporting, updates, and maintenance across approximately 70 customer portals.
• Manage NAFECO's company credit card programs including reconciliation and system oversight.
• Manage the gift card system including issuance, tracking, and reporting.
• Oversee all Pitney Bowes equipment functions including postage replenishment and machine maintenance.
• Ensure daily retrieval, sorting, and distribution of mail from the Post Office.
• Maintain closing dates and accounting period controls in S2K to support accurate financial reporting.
• Work closely with Sales Support, Customer Service, Purchasing, and Shipping to resolve account issues and maintain consistent workflow.
• Partner with Salesmen to address billing discrepancies, invoicing needs, account status questions, and customer-specific requirements.

Qualifications

• 3–5 years of accounting or financial operations experience; leadership or supervisory experience preferred.
• Strong understanding of accounts receivable, invoicing, and collections processes.
• Experience using S2K or similar ERP/accounting systems preferred.
• High attention to detail with strong organizational and analytical skills.
• Excellent communication and interpersonal skills; ability to work effectively with multiple departments.
• Ability to prioritize, multitask, and produce accurate work in a fast-paced environment.

Competencies

• Leadership & Coaching
• Problem Solving
• Accountability & Follow-Through
• Customer-Focused Mindset
• Accuracy & Attention to Detail
• Process Improvement
• Team Collaboration
• Confidentiality & Professionalism

Physical Requirements:

• Ability to sit or stand for extended periods.
• Ability to work at a computer for long durations.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person