Director, Partner Enablement

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

At Freshworks, partners are critical to scaling our reach and delivering value to customers. We are looking for a Director of Partner Enablement to lead the strategy and execution of enablement programs for our global partner ecosystem. This role will ensure that partners are fully equipped to position, sell, and deliver Freshworks solutions with confidence. In this role, you will collaborate closely with Sales, Product Marketing, and Enablement teams to build scalable programs that improve partner productivity, accelerate revenue, and strengthen customer outcomes.

Key Responsibilities:

Partner Enablement Strategy

• Define and lead the global partner enablement strategy aligned to Freshworks' go-to-market priorities.
• Establish and track success metrics for partner adoption, certification, and revenue impact.

Program Development & Delivery

• Build and manage partner onboarding, certification, and continuous learning programs.
• Design and deliver role-based enablement paths for partner sellers, SEs, CSMs, and marketers.
• Drive adoption of sales plays, competitive positioning, and product training across the partner ecosystem.

Content & Tools

• Create and maintain partner-facing content, including playbooks, pitch decks, battlecards, and demo resources.
• Ensure content is current and accessible through the Freshworks partner portal.

Collaboration

• Work with Product Marketing to ensure messaging, positioning, and competitive differentiation are embedded into partner programs.
• Partner with Sales and Channel leadership to align enablement with field priorities.
• Collaborate with Operations to report on enablement performance and ROI.

Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our Boston, MA office.

Qualifications

• 10+ years of experience in Partner, Sales, or Enablement roles, with at least 5 years in partner/channel enablement
• Proven track record of building and scaling partner enablement programs with measurable business impact
• Strong knowledge of channel ecosystems
• SaaS or enterprise software experience required; ITSM or CX industry experience preferred
• Excellent communication, facilitation, and stakeholder management skills
• Strong project management capability with the ability to operate in a fast-paced, global environment

Additional Information

The annual base salary range for this position is
$200,000 - $287,000.
This role is also eligible for a target bonus.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.