Manager, Institutional Distribution Enablement

The Manager, Institutional Distribution Enablement will operate on a team specializing in technology solutions, central data management, business reporting, and enablement functions for the Manulife Investment Management Institutional team.  Under the leadership of the Director, Institutional Distribution Enablement, this role will collaborate with peers and stakeholders to deploy strategic and tactical solutions across our technology stack to enable stronger, easier and faster capabilities for our enterprise institutional business.  This role will work within a team and across multiple tools available today, including Salesforce, Seismic, internal data platforms, etc., to help build and support a strong tool foundation amidst a complex and dynamic industry and client channel.

This individual will thrive in a team environment, embracing the opportunity for technical specialty, subject matter expertise, and building solutions for the sales & client relationship management teams.  This position requires a deep understanding of business needs, technical acumen, and the ability to translate requirements into successful outcomes.

Responsibilities include:

• Requirement Gathering: Engage with business users to understand their challenges and document their requirements in the form of functional expectations.

• Solution Design: Design and document solutions, including data models, workflows, and process maps, to address identified business needs.

• Technical Collaboration: Collaborate closely with enablement peers, in-house technology partners, and leadership to ensure the successful implementation of the platform.

• Configuration & Customization: Configure and customize the selling tool and client intelligence technology platform, leveraging declarative automation and its ecosystem features to build sustainable applications.

• Testing & Validation: Participate in the testing phase after implementation to ensure solutions meet defined requirements and business goals.

• Training & Support: Develop training agendas & content.  Provide ongoing support and feedback to users to ensure effective adoption of the Salesforce platform.

• Data Analysis: Analyze data and trends to provide actionable insights and reports to stakeholders, helping to improve business processes and efficiency.

• Documentation: Create and maintain operational procedures manuals, project documentation, and technical reports.

Qualifications:

• Proven experience as a CRM administrator, analyst or similar.

• Strong understanding of sales and data platform capabilities and best practices.  Experience with Salesforce preferred.

• Experience with requirement gathering, solution design, and documentation.

• Ability to work collaboratively with technical teams and business stakeholders.

• Proficient in working across a matrixed organization.

• Excellent communication and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Experience in creating training materials and providing user support.

• Experience in a client-facing or business development culture is a plus.

• Experience in asset management or financial services industry a plus.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency