Sales Executive Freight forwarding

JOB TITLE: Sales Executive Freight forwarding & Fulfillment

REPORTS TO: Sales Manager

DEPARTMENT: Sales

LOCATION: Miami, FL

TYPE OF POSITION: Full-time

FLSA STATUS: Exempt

About Us:

Founded in 1998, KCE Logistics is a leading provider of international logistics, freight forwarding, and warehousing solutions. Recognized as one of the USA's fastest-growing companies in Inc-5000 magazine in 2023, we are driven by innovation, efficiency, and customer obsession. Our 55,000 sqft facility, cutting-edge technology and data-driven solutions allow us to deliver customized logistics services across air, ocean, and ground freight. Our strategic global network ensures optimal logistics modalities for businesses across North and South America, Europe, Asia, and in the U.S.

At KCE, we pride ourselves on fostering a dynamic and supportive teamwork environment. With over 25 years of industry expertise and a growing team of 55 professionals, we offer exciting career opportunities for individuals who thrive on innovation, teamwork, and growth.

Job summary:

The Sales Executive – Freight Forwarding & Fulfillment is responsible for generating new business by identifying and developing relationships with prospective clients, understanding their logistics, warehousing, and fulfillment needs, and providing tailored, cost-effective solutions. This role manages the full sales cycle, from lead generation and responding to inbound inquiries to preparing accurate quotations, negotiating rates with carriers and vendors, and closing contracts. The Sales Executive maintains strong, long-term partnerships with clients and vendors, ensures compliance with company procedures and industry regulations, and meets established sales targets. Success in this position requires exceptional customer service, strong negotiation and problem-solving skills, and the ability to work effectively in a fast-paced, dynamic environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

TIME SPENT

Sales and Business Development

Identifies and pursues new sales opportunities through consistent lead follow-up, while promptly handling inbound calls and emails to provide prospective clients with accurate service and price information. Works to fully understand customer needs and requirements, ensuring that solutions are tailored to their specific logistics challenges. Prepares shipment and fulfillment quotations, clarifies any inquiries, and follows up to successfully close deals.

20%

Customer Relationship Management

Develops and nurtures strong, long-term relationships with key clients, including negotiating and finalizing major contracts. Maintains regular communication to reinforce trust, address evolving needs, and support business growth.

15%

Operational Execution

Organizes and manages quote requests and internal orders, prioritizing and completing them within established turnaround times. Follows detailed SOP instructions and diligently works toward achieving defined sales targets.

20%

Solution Design and Cost Optimization

Researches route options, freight requirements, and other relevant data to identify the most cost-efficient logistics and fulfillment solutions for customers and prospects.

10%

Vendor Management

Negotiates freight costs with carriers and agents, manages special project quotes, and ensures competitive pricing while maintaining service quality. Maintains close relationships with carriers, agents, and other service providers to secure favorable rates and ensure service reliability.

15%

Industry and Product Knowledge

Gains and retains extensive knowledge of the freight forwarding industry, along with a detailed understanding of customer requirements, enabling the delivery of tailored, high-value solutions.

10%

Additional Duties

Performs other related duties as assigned by the team leader or management, demonstrating flexibility and commitment to supporting the overall success of the department.

10%

100%

Please note that this list is not exhaustive, and additional responsibilities may be assigned as needed to support the operations team and company goals.

Basic Qualifications:

· Associate's degree (A.A.) or equivalent, plus two to five years of related experience in the freight forwarding industry, or an equivalent combination of education and experience.

· Commitment to excellence and maintaining high professional standards.

· Exceptional customer service and sales skills, demonstrated at all times

· Strong organizational, analytical, and problem-solving skills, with the ability to effectively manage priorities and workflow.

· Versatile, flexible, and enthusiastic about working in a dynamic environment with constantly changing priorities.

· Proactive with strong attention to detail.

· Ability to work under pressure, multitask, and navigate uncertainty in complex environments.

· Effective negotiation skills with the ability to establish mutually beneficial commitments and expectations with customers.

· Excellent interpersonal skills to build and maintain productive relationships.

· Excellent written and verbal communication skills, ensuring clear, professional interactions.

Competencies:

· Professional Integrity: Consistently demonstrates the highest levels of integrity and adheres to established professional standards.

· Team Trust and Collaboration: Builds and maintains trust, respect, and cooperation among team members.

· Cross-Cultural Partnership Skills: Establishes and nurtures strong relationships across different levels and cultures within the organization.

· Analytical and Problem-Solving Ability: Applies analytical skills, agility, and resourcefulness to identify and resolve problems effectively.

· Flexibility and Adaptability: Responds quickly to changing priorities and performs effectively in situations of ambiguity.

· Collaborative Team Orientation: Acts as an engaged, cooperative, and culturally aware team player

Supervisory responsibilities:

· None

Travel

· This position does not have any travel requirements.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to drive, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to drive and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds.

Working conditions:

Primarily an office or logistics support area, with occasional interaction with warehouse spaces. The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor.

This job description supersedes prior job descriptions. When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

KCE Logistics, Inc is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience:

• B2B sales: 5 years (Preferred)

Language:

• English/ Spanish (Preferred)

Ability to Commute:

• Medley, FL Preferred)

Ability to Relocate:

• Medley, FL 33178: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Medley, FL 33178