Customer Service Representative

Job ID: 517311

Texas Materials, A CRH company, is a leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in Texas. Our focus is to provide quality products and reliable customer service with a safety-first mindset. We consider our employees our greatest strength and we make it our priority to invest in their development and well-being. When you work for Texas Materials, you are helping to support and build the infrastructure of Texas.

Position Overview.

The Customer Service Rep will be responsible for managing inbound and outbound communications to and from internal and external customers in a detailed, timely and professional manner. This role will involve order entry responsibilities and the management of our delivery schedule.

Key Responsibilities

• Receiving inbound calls from customers and entering orders into our point of sale.
• Order entry accuracy to avoid delays and financial loss.
• Utilize dispatching software and GPS tracking software.
• Monitor deliveries to ensure demands are met while maintaining efficiency.
• Communicate with the operations team on changes and future needs.
• Notify customers in advance of late deliveries or delays in service.
• Compile daily trucking demands from all stakeholders.
• Scheduling internal and external drivers for deliveries.
• Reliable attendance is required.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education/Experience

• High school diploma or General Education Degree GED is required.
• Previous related experience in dispatch for construction or transportation industry preferred.

Knowledge/Skill Requirements

• Ability to interact and clearly communicate with internal and external personnel, customers and supporting agencies.
• Strong interpersonal, analytical and computer skills.
• Ability to accurately log loads, tickets, and delivery confirmations.
• Prioritization of tasks to keep deliveries and projects on schedule.

Work Requirements

• Must be 18 years of age or older.
• Must pass pre-employment physical, drug screen and criminal background check.
• Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
• Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.
• Must be willing to work nights and weekends when necessary.
• Individuals are required to wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA. Protective equipment that may be required, but not limited to, for this position is: Face Shield, Safety (hard toe) Shoes, and Coveralls.
• Compliance with all OSHA and/or MSHA regulations

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at a desk and work on a computer for long periods of time.
• Frequent use of phone, keyboard and office equipment.

What CRH/Texas Materials Offers You

• An inclusive culture that values opportunity for growth, development, and internal promotion
• Competitive base pay
• Medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

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Come build your career with us Apply today and find out how your skills and experience can translate to opportunities that advance your career. Please complete your online application and profile for consideration.

Texas Materials, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.