Customer Service Representative – Inbound Appointment Booking

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

CUSTOMER SERVICE SALES REPRESENTATIVE INBOUND (APPOINTMENT BOOKINGS)
Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You're also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.

WHY JOIN THE AI-TEAM?
Come for a career, stay for the fun

• Start at $17.00 per hour.
• Potential to earn up to $18.00 per hour, after successful completion of 90-day introductory period
• Eligibility for incentive pay - up to 20% for meeting/exceeding sales KPIs.
• Grow your career - yes, we love to promote ourselves internally.
• Do meaningful work and collaborate with the best
• Celebrate at our employee engagement events
• Bi-weekly pay
• Free HMO Medical insurance – for employee only
• Free Life Insurance
• Company 401K match
• Paid Vacation and Sick Days
• 8 Company Paid Holidays

A GLIMPSE INTO YOUR NEW ROLE
As a Sales-Focused Customer Service Representative, you will manage inbound and outbound contact center activities to book appointments, support marketing campaigns, and drive sales opportunities with both new and existing customers.

• Answer inbound calls to book and reschedule appointments while supporting customer marketing campaigns and promotions.
• Make high-volume outbound calls to prospective and existing customers to schedule appointments, generate leads, and drive sales opportunities.
• Act as a Product and Services Consultant, providing expert advice to customers to encourage product and service purchases.
• Drive sales performance through appointment scheduling, upselling, cross-selling, and generating new business opportunities.
• Overcome objections and handle challenging conversations with confidence and professionalism to secure commitments.
• Consistently achieve monthly and quarterly sales goals, contributing to overall team success.
• Provide a customer-friendly booking experience by confirming appointment details, explaining store location and hours, and answering questions.
• Collect and update customer information on booking tools, including caregiver details when applicable.
• Collaborate with client shops to provide accurate information, resolve issues, and finalize appointments.
• Promote the features and benefits of client products and services to strengthen customer relationships and increase sales.
• Perform follow-up callbacks for missed inbound calls.
• Maintain accurate records of customer interactions, appointment details, and sales progress within the client system.
• Perform other related duties as assigned by management.

What You'll Bring

• A positive, can-do attitude with a strong and consistent work history.
• 1+ years of call center experience in inbound/outbound sales, tele sales, collections, lead generation, or BPO campaigns.
• Exceptional communication skills — clear speaking, active listening, and professionalism when engaging with customers.
• High level of Emotional Intelligence, persuasive/negotiation ability, and sensitivity when speaking with customers with hearing loss.
• Experience using sales scripts, objection handling, and adaptive selling techniques to close deals.
• A results-driven mindset, with proven success meeting or exceeding KPIs and sales goals.
• Detail-oriented and organized, able to manage multiple campaigns/programs at once.
• Proficiency with MS Word, Excel, Notepad, and internet research tools.
• Bilingual in Spanish (a plus but not required).
• A commitment to confidentiality, punctuality, and professionalism.
• Flexibility to work scheduled 8-hour shifts during our current hours of operation: Monday – Friday, 8:00 a.m. – 6:00 p.m.
• Ability to begin training on November 10, 2025.

With a diverse global team working together, we proudly embrace and live these shared values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don't take ourselves too seriously, just our results.

We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions.

Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation.

What are you waiting for?
Join the AI-Team and experience the AI-Life

Acquire Intelligence is an Equal Opportunity Employer

Join the A-Team and experience the A-Life