Events & Member Engagement Manager

SUMMARY: The Events & Member Engagement manager is responsible for leading the planning, coordination, and execution of all association-hosted events, while advancing programs and initiatives that strengthen member engagement and retention. This position plays a key role in fostering meaningful connections among members through events, volunteer opportunities, and committee involvement.

Serves as a staff liaison to several GLAR committees and workgroups, ensuring effective communication, accountability, and alignment with the Association's strategic priorities. The role works collaboratively with the Membership Department, volunteer leadership, and staff across departments to deliver impactful, mission-driven experiences that enhance member value and participation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Events:

• Plan, coordinate, and execute high-quality in-person, virtual, and hybrid events, including installations, networking mixers, conferences, and educational programs.
• Serve as the primary on-site contact for events, overseeing all logistics and resolving issues as they arise.
• Develop and maintain detailed event timelines, task lists, and budgets; track expenditures and reconcile post-event costs.
• Negotiate and manage vendor contracts, ensuring cost-effectiveness, compliance, and positive relationships.
• Oversee event registration, attendee communications, and customer service throughout the event process.
• Collaborate with the marketing team to create event promotions, digital materials, and post-event content.
• Prepare event evaluations and reports to measure outcomes, member satisfaction, and areas for improvement.
• Ensure brand consistency, professionalism, and alignment with GLAR's mission across all events.
• Perform additional duties as assigned to support organizational goals.

Member Engagement:

• Partner with the Membership Department to develop and implement strategies that increase member participation in events, committees, and association programs.
• Analyze engagement data to identify trends, track participation, and inform future initiatives.
• Support the development of new member onboarding, recognition programs, and volunteer pathways to deepen involvement.
• Foster connections between members and staff, promoting a culture of inclusion, professionalism, and service.
• Collaborate cross-departmentally to align engagement initiatives with GLAR's strategic plan.

Committee Relations/Liaison:

• Serve as the staff liaison to assigned committees and workgroups, supporting volunteer leaders in fulfilling their objectives.
• Coordinate all committee logistics, including scheduling, agenda preparation, materials distribution, and post-meeting follow-up.
• Maintain accurate meeting minutes and records of committee activity.
• Ensure committee work aligns with organizational policies, bylaws, and strategic goals.
• Build strong relationships with volunteer leaders, encouraging accountability, collaboration, and transparency.

Qualifications

Education & Experience:

• Bachelor's degree in business, marketing, communications or equivalent preferred.
• Minimum 3–5 years of progressive experience in event planning, member engagement, or program coordination, preferably within a nonprofit or membership-based organization.

Skills

Technical Skills:

• Proficient in standard office and event planning software (e.g., Microsoft Office Suite, Zoom, registration platforms)
• Working knowledge of platforms like Salesforce, RAMCO, or other association management systems (AMS) for tracking member engagement and event participation.
• Comfortable managing virtual meetings via Zoom or comparable platforms.

Soft Skills:

• Exceptional communication and interpersonal abilities.
• Highly organized with strong project management and multitasking skills.
• Collaborative, proactive, and solutions-oriented mindset.
• Strong negotiation and vendor management skills.
• Able to exercise good judgment, discretion, and professionalism under pressure.

Bonus Qualifications:

• Prior experience in an association, REALTOR organization, or trade group is a plus.
• Familiarity with the real estate industry or member-driven nonprofits.

Work Environment

• This is a full-time position on-site in Culver City.
• Staff Office Hours: Monday–Friday, 7:30 AM–4:00 PM or 8:00 AM–4:30 PM.
• Reliable transportation is required for off-site meetings, site visits, and events.
• Evening and weekend work is sometimes required to support association events, programs, and committee meetings. The manager is expected to be present and actively engaged during all major events, which may include early mornings, late evenings, and extended hours to ensure successful execution and member satisfaction.
• Flexibility in scheduling is essential, as workload may fluctuate based on the event calendar and organizational needs.
• Other duties may be assigned to support the Association's strategic goals and daily operations.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
• While performing the duties of the job, the employee is frequently required to:
• Stationary position: 100% office work requiring extended periods of stationary position and working on a computer.
• Ability to lift, push, pull and/or move up to 20 pounds.
• Move, Traverse: this position needs to occasionally move about inside the office to access file cabinets, supplies, etc.
• Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position: Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information: this position frequently communicates with members and staff. Must be able to exchange accurate information in these situations.

The specific statements outlined in this description are not intended to be all-encompassing; they represent key elements necessary for successfully performing this role. Nothing in this job description limits GLAR management's right to assign or adjust duties and responsibilities as needed.

The Greater Los Angeles REALTORS (GLAR) represents approximately 10,600 REALTOR and Affiliate members across the Los Angeles region, serving as a leading advocate for real estate professionals and property rights.

Job Type: Full-time

Pay: $65, $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person