Customer Experience Associate

3 days ago

Remote, Oregon, United States Santana Maintenance & Cleaning Services, LLC Full time $40,000 - $80,000 per year

About Us:

Santana Maintenance & Cleaning Services, LLC is a Chicago-based full-service cleaning and maintenance company established in 2014. We provide a wide range of professional services, including residential and commercial cleaning, janitorial support, painting, handyman repairs, carpet cleaning, floor stripping, lawn maintenance, and more. Our mission is to deliver exceptional quality and ensure 100% client satisfaction in every project we take on.

Position Overview:

We are looking for a dedicated and enthusiastic Customer Experience Associate to join our growing team. In this role, you will be the first point of contact for our clients — ensuring every customer receives prompt, professional, and friendly service. You will handle scheduling, service inquiries, and feedback while supporting our operations and field teams to create a seamless customer experience from start to finish.

Key Responsibilities:

  • Answer phone calls, emails, and messages from clients in a timely and professional manner.
  • Schedule cleaning and maintenance appointments based on team availability.
  • Communicate service details, pricing, and appointment confirmations with clients.
  • Handle customer feedback, questions, and service adjustments efficiently.
  • Maintain accurate records of client communications and appointments in the system.
  • Support field teams by relaying client preferences or special instructions.
  • Follow up with clients after service completion to ensure satisfaction.
  • Assist with billing inquiries, payment processing, and invoice tracking.
  • Coordinate with management to resolve client concerns and service escalations.
  • Contribute to improving the overall customer experience through feedback and ideas.

Qualifications:

  • Previous experience in customer service, hospitality, or administrative roles preferred.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Ability to handle multiple client requests calmly and professionally.
  • Basic computer skills (Microsoft Office, Google Workspace, scheduling software).
  • Positive, team-oriented attitude and a passion for helping people.
  • Bilingual (English/Spanish) is a plus but not required.

What We Offer:

  • Competitive hourly pay and performance-based incentives.
  • Opportunities for career advancement within the company.
  • Paid on-the-job training and development.
  • Supportive, friendly, and inclusive team environment.
  • Flexible scheduling options (day, evening, and weekend shifts available).

Job Type: Full-time

Pay: $3, $4,454.00 per month

Work Location: Remote

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