End User Support Administrator III

Purpose of Role
Ensure Yamaha employees are able to do their work without technological barriers.
This is a fully onsite role, requiring 5 days a week in our Buena Park, CA office.
Key Accountabilities Include

• Ensure Messaging & Collaboration (M&C) technologies are operating properly
• Ensure alternative M&C solutions are identified and communicated to the business when specific requests are not possible
• Ensure resolution and/or escalation of request in a timely manner
• Ensure positive end user experience
• Ensure computer standards are adhered to and leases are returned in full and on time
• Ensure compliance with audit requirements

Primary Responsibilities Include

• First level end user voice and computer support
• Conference room equipment configuration & support
• UC support & billing; review UC contracts for technical accuracy
• Liaise between users and IT to manage leases and computer deployments
• Voice system admin support & reporting
• Computer/Mobile device management
• Create, test, and develop current Windows and Mac workstation images

Core Functional Competencies

• Network Administration - IT: Manage an on-premises or cloud-based network, including the secure flow of data between integrated solutions, access management, and network monitoring
• Project Communication Management: Link people (including team members and stakeholders), ideas, and information throughout the project life cycle; include timely generation and collection of information along with its proper dissemination and archival process
• Project Risk Management: Identify, analyze, and respond effectively to project risks (opportunities and threats)
• Project Scope Management: Ensure all project work is included, while maintaining appropriate limit and control of the scope
• Requirements Definition: Ability to gather, understand and communicate the business needs and end result of a project
• UI/UX Design: Design the aesthetics of a digital product; plan the experience a person has when they interact with a digital product
• User Support – IT: Possess detailed knowledge of standard PC operations, including installing new programs, access, system and produce performance, operating systems and basic platforms; guide end users through challenges

Core Behavioral Competencies

• Yamaha Way (will, integrity, initiative, challenge, commitment)
• Customer Focus
• Values Differences
• Action Oriented
• Communicates Effectively
• Self-Aware
• Being Resilient

Qualifications
Ideal

• Advanced knowledge of commonly used software, hardware, and applications
• Advanced troubleshooting skills and experience
• Progressive success providing customer service and with IT Help Desk Platforms
• Proficient in MS Office applications; proficient in Widows 11 and/or Mac OC administration and troubleshooting
• Demonstrated success with computing support experience
• Basic network and UC knowledge
• Expert in desktop OS support

Preferred

• Contact center system & Script Administration
• 3+ years of IT end user voice and computing support
• A+ Certification

Here's What We'll Bring

• Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
• Performance based bonus program
• Robust employee wellness programs including free music lessons
• Generous Wellness reimbursement program
• Tobacco cessation reward program
• Private concerts from award winning artists
• Discounted hotel, travel, entertainment, and other attractions
• Employee product purchase program
• Casual dress
• Vacation, sick-time and personal floating holidays
• Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
• Inclusive and passionate culture
• We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha

Compensation

• The hiring range for this position is $ $33.65 per hour + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.
• Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.