Freezer Material Handler Lead

Location: Holland, MI

Reports To: Warehouse Floor Supervisor

Position Summary

This role combines hands-on work with leadership responsibilities, guiding the team and actively participating in warehouse and freezer operations to meet production, quality, safety, and maintenance standards. The lead coordinates daily activities to ensure operational efficiency, cost control, and compliance, while providing support, resolving issues, and fostering a positive, high-performing team culture.

Duties & Responsibilities

• Provide mentorship and daily servant leadership to guide, support, and empower the team while optimizing resource use
• Serve as the shift's front-line leader, guiding the team, managing daily workflow expectations, and actively participating in freezer material handling tasks
• Partner with Warehouse Leadership to develop, track, and communicate KPI's educate the team, and hold team members accountable to drive performance
• Maintain a clean, safe, and organized work environment; ensure equipment and facilities are properly maintained, including daily safety checks
• Offer ongoing feedback on team performance, partnering with leadership on formal and informal performance discussions
• Support team growth through coaching, mentoring, and hands-on training
• Uphold all safety standards, operational SOPs, and GMP requirements on the production floor

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside their normal responsibilities as needed to support business priorities and operational requirements.

Qualifications

• Safety-first mindset
• 3-5 years of Food Safety and Food Quality experience preferred
• High school diploma or equivalent required; college degree in a relevant field preferred
• Minimum of 5 years of related warehouse and leadership experience
• Strong team leadership skills with a focus on direction, support, accountability, and meeting production goals
• Skilled in operating all material handling equipment and maintaining require lift truck certification
• Strong computer proficiency, including ERP/WMS systems, third-party shipping software, and Microsoft Office
• Excellent written and oral communication skills
• Strong organizational skills with exceptional attention to detail
• Solid technical background, with relevant process understanding and hands-on experience
• Ability to maintain accurate records and manage multiple priorities

Physical Requirements

• Work 50+ hours per week, including overtime as business needs require
• Lift and carry up to 70lbs
• Stand and move throughout an 8-12 hour shift
• Frequent bending, stooping, twisting, and gripping; good manual dexterity required
• Repetitive lifting, pushing, pulling
• Ability to climb stairs, ramps, or ladders, if needed
• Sufficient vision to safely perform duties on the warehouse or production floor, including operating material handling equipment
• Exposure to cold/freezer temperatures (-20 degrees)
• Use of personal protective equipment (PPE as required)

Benefits

• Health, Dental, and Vision Insurance
• 401K Retirement Plan with a generous company match
• Life Insurance, Short- and Long-Term Disability
• Paid Time Off
• Company Paid Holidays
• Employee Assistance Program EAP
• Free Ice Cream (2 containers per week)

Why Hudsonville Ice Cream

At Hudsonville Ice Cream, we offer a first-class work environment with a real family feel. We appreciate and recognize the hard work and dedication of our team members. We firmly believe that our team members' fiscal, physical, and mental health are essential elements to our organization's overall success. It is with this philosophy in mind that we offer a competitive wage and benefits package that starts day one. Moreover, Hudsonville Ice Cream is committed to its team members' continual growth and development through ongoing training, career advancement opportunities, and a supportive work environment.