Donor Data Coordinator

Job Title: Donor Data Coordinator

Hours: Full-time (Monday - Friday)

Pay Rate: Range starts at $24.16/hour

Reports To: Data and Analytics Manager

Summary:

The Omaha Zoo Foundation's Donor Data Coordinator is responsible for maintaining the accuracy, organization, and integrity of all donor information for the Foundation. This role ensures that donor data is complete, current, and reliable, supporting the entire development team in achieving fundraising and stewardship goals. The Donor Data Coordinator plays a key part in upholding the accuracy of the Foundation's records, maintaining data health, and providing timely administrative support for reporting, acknowledgments, and fundraising activities.

Duties and Responsibilities/Essential Functions (include but not limited to):

• Data Entry and Record Management
• Accurately enter all donor and gift information into Salesforce and related databases.
• Maintain up-to-date and complete records, including contact information, giving history, and notes.
• Regularly review and clean data regularly to ensure accuracy and consistency.
• Track donor activity, event attendance, and staff interactions as needed.
• Process address updates, returned mail, and donor record changes promptly.
• Support gift acknowledgment processing by generating, reviewing, and mailing donor letters.
• Monitor and maintain data integrity across records and transactions, resolving inconsistencies or errors as needed.
• Assist with routine data processes and reporting to ensure timely and accurate information flow.
• Record and organize relevant engagement information within the database to support overall development operations.
• Prospect Discovery and Donor Intelligence
• Conduct basic biographical and capacity research on donors and prospects using publicly available resources.
• Assist with wealth screening processes and update capacity ratings in the database.
• Research and document relevant donor connections, affiliations, and interests to inform relationship building.
• Compile concise background summaries to support prospect qualification and major gift cultivation.
• Administrative Support
• Assist with preparing and distributing donor lists, reports, and mail merging.
• Generate reports to support mailings, communications, and stewardship.
• Coordinate closely with other staff to ensure information is entered correctly and on time.
• Maintain organized digital and paper filing systems for data-related materials.
• Provide occasional administrative assistance for development team projects and donor events.
• Data Quality and Communication
• Monitor the database for missing, duplicate, or outdated records and make corrections.
• Follow established data entry procedures to maintain consistent recordkeeping.
• Serve as the main point of contact for routine database questions and updates.
• Communicate clearly with staff to resolve data discrepancies or clarify record details.
• Coordinate information exchange to support accurate and consistent records.
• Teamwork and Collaboration
• Work collaboratively with fundraising, finance, and communications staff to ensure smooth information flow.
• Approach all interactions with professionalism and a service-minded attitude.
• Stay informed on organizational activities and campaigns to ensure data reflects current priorities.
• Uphold the Foundation's non-negotiables.

Supervisory Responsibilities:

• None

Knowledge, Skills, and Abilities:

• Keen problem-solving skills to identify practical solutions.
• Exceptional attention to detail and accuracy.
• Ability to manage repetitive tasks with consistency and care.
• Ability to prioritize tasks across daily, weekly, and monthly timelines.
• Strong organizational and time management skills.
• Comfortable working with data and following established procedures.
• Knowledge of public records and their utilization.
• Proficient in Microsoft Office Suite and mail merge functionality (especially Excel and Word).
• Experience with Salesforce or other CRM databases preferred but not required.
• Professional communication skills and ability to handle confidential information.
• Capability to learn and stay up to date on best practices regarding Salesforce and donor stewardship.
• A passion for wildlife and the mission of Omaha's Henry Doorly Zoo and Aquarium.
• Friendly, dependable, and team-oriented attitude.

Education and Experience:

• High school diploma (or equivalent) required; some college coursework or training in business administration, data entry, or office management preferred.
• Minimum of three years of office, administrative, or data entry experience.
• Experience in a nonprofit or customer service setting preferred.

Work Environment/Physical Demands:

• The Omaha Zoo Foundation culture is collaborative, respectful, and hardworking. An everyone-pitches-in mentality is a must. We believe that every donation is impactful, building relationships with a variety of people is important, and genuinely appreciate those who give to advance the Zoo's mission.
• Work is performed primarily in an office environment, requiring extended periods of sitting and computer use.
• Communicates frequently with staff via email, phone, and in-person.
• May work occasional evenings or weekends to support Foundation activities or events.

Travel Required:

• None

Remote Work:

• This is to be determined with the department head and Omaha Zoo Foundation policy.

DISCLAIMER

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

Omaha Zoo Foundation is an Equal Employment Opportunity Employer as defined by the EEOC.