Front Desk Spa Attendant

4 days ago

Charlotte, North Carolina, United States Mood House Full time $45,000 - $55,000 per year

We do things differently. As a locally owned and operated studio (hey there , it's owner Cristina Wilson), my commitment to you is that every day I will wake up focused on creating a culture and environment that allows you to do the best work of your career.

As a team, we're proud that Mood House has been recognized as a "Must-Visit" concept by Allure Magazine and voted #1 Best Massage in Charlotte. Additionally, Charlotte Ballet Dancers and Carolina Panthers TopCats Cheerleaders choose our team for self-care. Grow with us

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Responsibilities:


• Welcome clients warmly, checking them in and out with care and efficiency.


• Manage client communication across email, social media, phone, and text like a pro. We value response speed highly.


• Encourage repeat visits by prebooking appointments to ensure client retention.


• Promote and educate clients about memberships, focusing on consistently hitting sales targets.


• Deliver top-tier hospitality to ensure every client feels valued and cared for.


• Strategically book appointments to help keep our therapists' schedules running smoothly – your ability to book efficiently directly impacts teammates' income


• Handle payments and kindly enforce policies like late cancellation rules.


• Solve problems with a can-do attitude and know that multitasking is part of the role.


• Pitch in with team housekeeping – if you see it, clean it


• Be willing to step up for teammates, especially when someone's out sick.


• Maintain a clean, tidy, and welcoming spa environment.


• Build genuine relationships with clients through outstanding customer service.

-General daily housekeeping - must be obsessed with cleanliness

-Keep laundry fully stocked and organized daily

-Facilitate infrared sauna sessions for clients and answer questions they may have

-Responsible for upkeep of supplies and equipment

- Wear many hats – and rock them all – to support the team and clients

Benefits:


• Team Discount on all services and products at Mood House and sister brand Toccare


• Friends & family discount


• Access to team self-care days for complimentary sauna use


• Access to team discounts with local restaurant, beauty, wellness, and fitness businesses

Requirements:


• Must have strong verbal skills, with the ability to write polished client-facing communications.


• Must thrive in a fast-paced environment and bring a positive attitude.


• Must be reliable.


• Must have weekend availability.

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