Training & Technical Assistance Coordinator

Company Overview:

Public Health Solutions (PHS) is a 501(c)3 non-profit community-based organization (CBO) that has existed for 70 years to improve health equity and address health-related social needs (HRSN) for historically underserved marginalized communities. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at

PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans and CBOs providing critical resources in the community that address the social drivers of health. WYNYC brings together over 100 organizations offering various programs – such as food, housing, employment, health insurance, and sexual health services – across all five boroughs. These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance health equity. To date, our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings.

New York State (NYS) recently announced the availability of $500M statewide to support Social Care Network (SCN) lead entities responsible for coordinating social care delivery in various regions across the state. Public Health Solutions (PHS) and our WYNYC network were awarded the role of regional SCN for Brooklyn, Manhattan, and Queens.

This is a grant-funded position ending March 31, 2027.

Program Description:

The Healthcare-Community Partnerships (HCP) Capacity Building team applies best practices and innovative methods from PHS' experience in healthcare capacity building and quality improvement (QI) to the execution of scalable capacity building projects relevant to the latest healthcare reforms that attempt to improve health access and equity in New York. The team leads provider capacity building efforts for WholeYouNYC—including training, technical assistance, performance management, and QI—focused on strengthening providers' implementation of SCN services and ensuring they are delivered in a high-quality, equitable, and accessible way.

Position Summary:

We seek a relationship-driven, data-savvy Training and Technical Assistance (TTA) Coordinator to provide hands-on capacity building support, including training and technical assistance, to community-based organizations (CBOs) and other partners delivering services in WholeYouNYC's. Reporting to the TTA Manager, the TTA Coordinator will work closely with other TTA Coordinators, Quality Improvement Manager and Practice Improvement Specialists on the HCP Capacity Building team, as well as the TTA Manager and TTA Coordinators on the Provider Onboarding Team, to develop and strengthen provider partnerships, support service-delivery readiness and enhance network performance.

The TTA Coordinator will manage a portfolio of providers, serving as their primary point of contact and being accountable for their engagement, integration, and performance within the SCN. They will develop deep knowledge of the SCN—its services, workflows, requirements and best practices–to effectively support provider implementation and improvement. The effectiveness of this position will be directly tied to the performance of the providers they support.

Specifically, the TTA Coordinator will:

• Build and maintain strong relationships with network partners (e.g., CBOs) through effective collaboration, communication and follow-through that fosters engagement, network quality and efficiency.
• Serve as the primary liaison for their provider portfolio, providing responsive. support, troubleshooting issues as needed, and performance management.
• Support partners in integrating SCN services and workflows into their existing programs, business models, and funding streams to enhance sustainability and service delivery.
• Provide and/or triage targeted TTA to support partners' implementation of SCN services, including but not limited to live and self-paced trainings, individual and group technical assistance, office hours, roundtables and other engagement events and forums.
• Assist in onboarding of assigned providers in collaboration with the Provider Onboarding Team, as requested.
• Support the design and implementation of TTA evaluation methods, processes and tools to measure effectiveness.
• Monitor network performance metrics for their provider portfolio, proactively identifying areas for improvement and applying capacity-building and improvement best practices to drive high-quality, high-impact SCN service delivery.
• Develop and implement improvement plans, as well as other quality improvement tools, to address partner performance issues.
• Perform other related duties as assigned.

Qualifications and Experience:

• Bachelor's degree or equivalent; Master's degree preferred.

• 2-3 years of experience in capacity building, training, technical assistance, quality improvement or related field.

• Foundational knowledge of the human services sector in NYS / NYC and NYC-based community resource networks. Prior experience in issue related to community health, social services, health equity, access and quality, population health, or some subset/combination of these preferred.

Desired Skills:

• Excellent communication skills (listening, written, oral, public speaking), with the ability to convey complex information clearly and effectively.
• Strong interpersonal skills. Demonstrated ability to build and maintain collaborative relationships with diverse stakeholders.
• Highly organized and detail-oriented with excellent time and project management skills.
• Flexibility to respond to last-minute requests and shift priorities based on programmatic needs.
• Self-starter who can work independently and as a part of a team, managing multiple priorities and deadlines.
• Proficiency in Microsoft Office suite.
• Commitment to achieving health equity and improving the lives of marginalized communities.
• Ability to thrive in a work environment that is respectful, goal-oriented, focused, and supportive of work-life balance.
• Ability to travel across New York City, if required.
• Bilingual language skills are highly desirable.

Reports To:

Manager, Training and Technical Assistance

Direct Reports:

The position has no direct reports.

Benefits:

• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403(b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing trainings and continuous opportunities for professional growth and development.

At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don't have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities.

We look forward to learning more about you

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.

9am-5pm Monday to Friday

35 hours weekly