Customer Care Representative

2 days ago

National City, California, United States Delagroup Business Specialists Full time $48,000 - $62,000 per year

Our team is hiring Customer Care Representatives to support the AT&T campaign, helping customers stay connected through powerful and affordable wireless solutions. In this role, you'll provide personalized customer service while introducing new products, assisting with accounts, and making an impact through every conversation.

As a Customer Care Representative, you'll be part of a performance-driven team focused on sales, service, and real-time support. Whether you're assisting a customer with a new phone plan, explaining service upgrades, or resolving account questions, you'll be a vital part of delivering the trusted AT&T experience.

Key Responsibilities:

  • Assist customers with wireless and internet products offered through the AT&T network
  • Provide helpful, accurate, and friendly support to drive customer satisfaction and loyalty
  • Educate customers on current AT&T promotions, wireless plans, and product features
  • Help customers complete activations, upgrades, and new account enrollments
  • Resolve service-related questions and account issues professionally and efficiently
  • Track customer interactions, update service records, and report customer trends
  • Work collaboratively with the customer service and sales team to meet daily goals
  • Represent AT&T with confidence, clarity, and a customer-first mindset

What We're Looking For:

  • Strong communication and people skills
  • A natural ability to solve problems and provide helpful solutions
  • Interest in telecommunications, wireless services, or customer support
  • Self-motivated with a desire to grow in sales, service, or account management
  • Experience in customer service, sales, or telecom is a plus—but not required
  • Ability to adapt to customer needs and deliver a positive experience consistently

What You'll Gain:

  • Weekly pay with uncapped commission opportunities
  • Hands-on experience working with the AT&T campaign and top-tier telecom products
  • Clear path to promotion into roles like Account Manager or Team Lead
  • Ongoing training and real-time coaching to build your skillset
  • A high-energy, collaborative environment that recognizes and rewards effort

This isn't just a job, it's the start of a career path in wireless sales, telecom customer support, and account management. You'll gain hands-on experience with real customers, develop communication and problem-solving skills, and have the opportunity to move into leadership roles as you grow.

Job Type: Full-time

Pay: $ $1,200.00 per week

Benefits:

  • 401(k)

Work Location: In person

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