information technology technician

JOB

THE CITY: National City's multi-cultural population, mild climate and central location make National City a great place to live and work. The City takes great pride in its rich history and traditions, diverse cultures, dynamic and progressive atmosphere, strong community spirit, schools, neighborhoods and vibrant business districts. National City, San Diego County's second oldest city, is truly "In the center of it all." National City is 10 minutes from everywhere and positioned for prosperity, with proximity to the San Diego Bay, US-Mexico border, downtown San Diego, international airport, rail, San Diego State University, and other colleges and universities. National City is circled by interstates 5 and 805, and highways 54 and 15. For more information on the City of National City, please visit our website at: www.nationalcityca.govTHE JOB: Under general direction, performs a wide range of technical work supporting City-wide information technology systems; to maintain, troubleshoot and repair computer systems, hardware, software and computer peripherals; and to perform related work.

EXAMPLE OF DUTIES

The following duties and responsibilities are representative of those typically performed by positions assigned to this classification. Any single position may not perform all of these duties and/or may perform similar related tasks not listed here.Responsibilities may include, but are not limited to, the following: perform a wide variety of duties in the installation, testing, configuration and troubleshooting of hardware and software applications and equipment on networked systems; provide support in the installation and set-up of computers, servers and networks by installing cabling and wiring for systems and peripheral equipment; install and troubleshoot networked components. Provide telephone, in-person and online support to end-users. Provide updates, status and completion information to manager or end-users, via voice mail, e-mail or in-person communication; provide technical assistance to system users for computer and networked systems equipment including hardware, software and peripheral equipment; respond to requests for assistance on desktop and computer related problems including hardware, software and peripheral printers and related equipment; determine severity of problem and resolve or refer to appropriate staff member or vendor; perform repair on computer systems and peripheral equipment including printers, modems, scanners and related devices; coordinate major equipment repairs, arrange for vendor to perform on-site repairs as needed; perform network administration duties such as monitoring, adding and deleting applications, users and devices; modifying user profiles, re-setting passwords and file maintenance; monitor storage utilization; document all network changes and revisions; monitor computer systems, networks and applications for response time, problem prevention, performance and resource utilization; assist users in optimizing their desktop environment; conduct training sessions with desktop users; provide information on system and application functions; restore or recover files or corrupted data; monitor systems for errors or abnormal situations; respond to error messages; resolve issue or refer to appropriate staff member; conduct system and database backups as necessary; files backup tapes; participate in the inventory of hardware and software; research and recommend the purchase of software applications, computer related equipment and peripherals; stay abreast of new information technology trends and innovations; read appropriate literature and attend training as necessary; provide technical support for records management, spreadsheet, database and word processing applications; build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service; perform other duties related to this position as assigned.

SUPPLEMENTAL INFORMATION

Applicants must submit a City application online through the Human Resources Department web page at Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a completed City employment application.All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to an oral interview and/or written exams and oral presentations. Successful candidates will be placed on the employment eligible list from which hires may be made. An eligible list is valid for up to one year unless exhausted sooner.The City of National City is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability.