Patient Care Coordinator

1.0 FTE   Full time   Day - 08 Hour   R Onsite Digestive Health OPC   Allied Health   REDWOOD CITY, 430 Broadway, California

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Day - 08 Hour (United States of America)Position Overview

• Join a dynamic Digestive Health GI clinic supporting a high-volume practice with multiple providers, advanced procedures, and complex patient populations.

• This role blends front desk responsibilities, clinical support, and patient coordination, ensuring smooth clinic flow and excellent patient experience.

Required Experience & Qualifications

• Medical Assistant certification required (CMC, CCMA, RMA, NCMA, or equivalent).

• Minimum of one year of experience in a medical office or outpatient clinic setting.

• BLS certification required.

• Demonstrated ability to work in a fast-paced environment while maintaining accuracy and professionalism.

Technical & Clinical Skills

• Proficient in Epic for scheduling, charting, documentation, inbox work, referrals, orders, and patient messaging.

• Skilled in patient rooming, including:
o Vital signs
o Medication reconciliation
o Intake and triage workflows

• Ability to perform EKGs, administer vaccinations, assist with specimen collection, and support basic GI-related prep tasks.

• Comfortable assisting with clinic equipment setup and maintaining exam room readiness.

Front Desk & Workflow Support

• Provides full-spectrum front desk coverage, including:
o Patient check-in and check-out
o Appointment scheduling and template awareness
o Insurance verification and authorization support
o Phone triage and patient communication

• Supports smooth clinic operations by coordinating with RNs, APPs, providers, and fellow PCCs.

Ideal Candidate Profile

• Strong multitasker with excellent communication and customer service skills.

• Adaptable and able to support multiple providers across both AM and PM clinics.

• Detail oriented, organized, and reliable, with a strong sense of teamwork.

• Compassionate and patient-centered, with a commitment to improving access and overall clinic experience.

Training & Growth Opportunities

• Opportunities to develop advanced GI-specific knowledge and procedural support skills.

• Growth potential into higher PCC levels, Lead PCC roles, or cross-training within GI specialty sections.

• Supportive environment focused on professional development and career advancement.This is a Stanford Health Care job.

A Brief Overview
As an entry position, the PCC I, is expected to learn and apply job skills, policies, and procedures to complete essential assignments and tasks. They should exercise judgment within defined guidelines to determine appropriate actions and seek assistance when needed.

Locations
Stanford Health Care

What you will do

• Patient Care: Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc.
• Clinical Administration: Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Clinic Maintenance: Manage weekly clinic preparation, clinic area stocking, medication, and supply ordering, and ensure timely completion of work assignments.
• Communication and Coordination: Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as a liaison between the provider, the patient, and the staff.

Education Qualifications

• High School Diploma or GED equivalent AND one of the following:
  
  • (1) Certificate of completion or official transcript from a medical assisting program
  
  • (2) Completion of medical assistant training by a licensed physician or podiatrist
  
  • (3) Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization
  

Experience Qualifications

• Entry Level – No previous experience required

Required Knowledge, Skills and Abilities

• All levels require possession of knowledge, skills and abilities (job competencies) sufficient to function effectively at the level to which assigned.
• Knowledge of and ability to use and apply medical terminology in performing his/her duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in functional area.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to solve problems and identify solutions.
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
• Ability to work independently as well as an integral part of the patient care team.
• Ability to follow instructions and standard operating procedures.
• Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
• Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
• Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
• Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.

Licenses and Certifications

• Current American Heart Association Certification for Basic Life Support for Healthcare
  Providers required

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $ $35.94 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

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