Maintenance & Facilities Manager

About Us:

Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well-being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing life quality, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo and 4 regional offices in Hong Kong, Shanghai, New York, and Beijing. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well-being

Your Mission:

We are looking for a
Maintenance & Facilities Manager
to join our
US Construction Retail
team - a key division driving our company's rapid expansion. The selected candidate will have the opportunity to work closely with our stores across the US, overseeing both planned and reactive maintenance operations in a fast-growing environment

Our retail network is expanding rapidly, with directly operated stores across the US and other European markets (Italy, UK, France, and Germany). As
Maintenance & Facilities Manager
, you'll work in a stimulating environment where your contribution will directly impact the success of our stores and the growth of our brand across the US. If you enjoy solving problems, creating innovative solutions, and tackling new challenges with determination - this is the role for you.

Key Responsibilities:

• Store Maintenance & Support
  : Oversee planned and reactive maintenance for all stores, serving as the primary point of contact for external suppliers. Conduct regular site visits to assess maintenance needs and ensure compliance with operational standards. Provide comprehensive administrative support for all facilities management-related topics.

• Budget & KPIs Management
  : Regularly monitor maintenance-related KPIs and budgets performance for each store, consolidating reports and validate monthly expenditures. Identify cost-saving opportunities while ensuring quality is not compromised.

• Service Coordination & Equipment Management
  : Review and approve service work quotations, manage purchase orders through the ERP System, and process service callout reports. Coordinate with vendors, consultant, and internal stakeholders for extraordinary maintenance tasks, including urgent interventions for critical equipment and building issues.

• Machinery & Temperature Monitoring
  : Organize and manage the transfer of machinery as needed. Oversee the installation and monitoring of temperature sensors within stores to maintain compliance with health and safety standards. Collaborate with store teams to monitor the performance and condition of machinery, equipment and facilities.

• Documentation, Audits & Training
  : Manage the archiving of maintenance documentation and perform data entry tasks. Conduct regular audits and inspections to ensure that maintenance practices meet the organization's standards. Train and develop the skills of maintenance staff, promoting a culture of continuous improvement and operational excellence.

The Ideal Candidate:

• Degree in Architecture, Engineering or a related field
• A minimum of 4–5 years of experience in Facility Management.
• Strong organizational and project management skills, with a proactive and detail-oriented approach. Proven track record of executing projects efficiently will be considered a plus.
• Expert in Microsoft Office Suite, particularly Advanced Excel for data analysis and reporting, and PowerPoint for presentations.
• Familiarity with Computerized Maintenance Management Systems (CMMS) or similar systems, as well as knowledge of AutoCAD for design and layout purposes.
• Ability to handle multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Knowledge of an additional language (for example, Spanish) beyond English will be considered a plus.
• Willingness and flexibility to travel as required for project oversight and site visits, ensuring alignment with operational objectives.
• …and of course a chocolate and gelato lover

Benefits:

• 100% Company covered health and dental benefits.
• 401k matching (up to 4%)
• Competitive paid time off policy.
• Employee Discounts through our extended network, including fitness, cellular, travel, electronics, and many more.
• Commuter benefits offered.
• Sweet Exclusive Perks: Enjoy a 30% discount in-store and a 40% discount. We aim to bring a touch of Italian joy to your workday, offering company discounts, free gelato, coffee, and water (where available) during shifts.
• Diversity and Inclusion: We embrace diversity and inclusion in all its forms, fostering a collaborative and welcoming environment.
• Global Vision, Italian flavour: Join a passionate and creative team where innovation thrives. Together, we achieve excellence: from sourcing top-quality ingredients to delivering moments of joy worldwide.

Join us at Venchi and help us bring the Italian way of life and delicious flavors to every corner of the world

We look forward to hearing from you.