MS Dynamics CRM Lead

1 week ago

Harrisburg, Pennsylvania, United States Taras Technology LLC Full time

This is Hybrid position 1 Week Onsite Required for 3 Months in the location of Harrisburg, PA

Minimum Experience


•5+ years' experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.


•Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management.


•Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.


•Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers.


•3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc.


•Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.


•Familiarity with Agile development methodologies.


•Proficient in Microsoft Office 365 suite (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module.


•Bachelor's degree in business management or information systems.


•This role should have the following certifications is preferred:


•Dynamics 365 Fundamentals (MB-910).


•Microsoft Power Platform + Dynamics 365 Core (MB-200).


•Power Platform App Maker Associate (PL-100).


•Dynamics 365 Customer Service Functional Consultant Associate (MB-230).


•Power Platform Developer Associate (PL-400).


•This role should be working towards the following certifications:


•Power Platform Functional Consultant Associate (PL-200).


•Dynamics 365 + Power Platform Solution Architect Expert (PL-600).


•MS Dynamics Fast Track recognized architect.


•Microsoft Most Valuable Professional (MVP) recognized.

Description of Duties


•Configure and develop the PTC's Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process.


•Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery.


•Work closely with and be a member of a team led as assigned by the PTC to implement solutions as defined.


•Support the Function Lead in defining functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways.


•Ensure the seamless integration, best in class performance, and efficient data flow across systems.


•Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.


•Promote user adoption through effective change management and support.


•Provide ongoing support and optimization for Dynamics 365 CE solutions.


•Identify and implement improvements to enhance system functionality and user experience.


•Configure Dynamics 365 CE applications to meet specific business requirements.


•Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified Routing, etc. for Omnichannel features.

"Taras Technology, LLC is an EEO/AA Employer: women, minorities, the disabled and veterans are encouraged to apply"

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