Microsoft Dynamics CRM Lead Developer

4 days ago

Harrisburg, Pennsylvania, United States Swift Strategic Solutions Inc Full time

A Public Sector client of ours is looking for a Microsoft Dynamics CRM Lead Developer to work on their ongoing project in the Harrisburg, PA office.

Below are the additional details of this role:

Required Qualifications:

  • 10 years of Microsoft CE application software systems implementation experience.
  • 10 years of experience developing CRM applications using .Net, JavaScript, Python, React, SSIS, Reporting Services.
  • 5 years as a Microsoft certified FastTrack solution architect for business applications.
  • 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications.
  • Delivered 2 projects as a certified FastTrack project for Business Applications.
  • Delivered 1 successful implementations leveraging AI technologies to enhance customer service operations, including Development and implementation of AI-driven chatbots and virtual assistants, Leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment.
  • Hands-on experience with Dynamics Contact Center solution deployment, including ability to manage and optimize communication processes, improving efficiency and customer satisfaction.
  • Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are proficient and up-to-date with the latest technologies.
  • Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems.
  • Proven implementation experience in developing integrations with ERP systems and data repositories.
  • Implemented high-volume contact center applications, including CRM, Portal, and Mobile Apps for customer service, Natural Language Interactive Voice Response (IVR), ChatBOT functions enabled.
  • Strong understanding of Human Centered Design Approach for product development
  • Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint.
  • Proficient in the Microsoft ADO Testing Module.
  • Equivalent combination of education and/or experience may be accepted.

This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.

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