Food and Beverage Supervisor

4 days ago

Boston, Massachusetts, United States Omni Hotels & Resorts Full time
Location

Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Job Description

Assist the Restaurant Managers with the day-to-day operation of the Outlets, in accordance with hotel standards. They will supervise and maintain an impeccable service and management philosophy which serves as a guide to respective staff. 

Rate per hour for this role starts at $31.35 and after 90 das moves to $31.85 per hour

Responsibilities
  • Consistent maintenance and refinement of service standards. Ensures compliance with applicable laws and regulations.
  • Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and EcoSure inspections.
  • Process requisitions for food and beverage items needed on a daily, weekly basis
  • Ensure leadership floor coverage during peak outlet hours.
  • Responsible for ensuring a level of high-quality cleanliness, service, food quality and presentation.
  • Ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
  • Assist with monthly food and beverage inventories.
  • Assist with the development of staff by training, supervising, following up and hands on approach Hold associates accountable when not meeting job performance.
  • Utilizes interpersonal and communication skills to lead, influence and encourage others.
  • Encourages and builds mutual trust, respect and cooperation among associates. Ensures associates are treated fairly and equitably. Strives to improve associate engagement and retention.
  •  Ensure recognition is taking place throughout departments.
  • Maintain a professional, neat and organized appearance according to Omni Parker House standards.
  • Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
  • Conduct/attend all required department trainings and meetings.
  • Perform any other duties required by senior management.
Qualifications
  • Extensive hands-on food and beverage knowledge and experience.
  • One year experience as a restaurant Host in a large volume hotel or restaurant required.
  • This individual must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
  • Serve Safe certified | Unexpired TIPs required.
  • Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
  • Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail

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