Food Hall Supervisor

About Eastern Edge Food Hall

Eastern Edge Food Hall is a vibrant gathering place in the heart of Cambridge, MA, designed to elevate the city's culinary landscape and serve as a hub for students, professionals, families, and neighbors. The food hall brings together multiple vendors who offer thoughtfully prepared dishes, unique concepts, and a collaborative energy that celebrates community and creativity.

More than a dining destination, Eastern Edge Food Hall is a space built on hospitality, connection, and clean, well-maintained shared environments. The Food Hall Supervisor plays a central role in upholding these standards, ensuring that guests experience a warm, organized, and impeccably clean atmosphere throughout their visit.

Position Overview

• The Food Hall Supervisor oversees the overall cleanliness, organization, and guest experience within the shared food hall space. This role leads the front-of-house environment, ensuring that dining areas, seating zones, walkways, and common spaces remain spotless, well-maintained, and guest-ready at all times.
• The Supervisor is a highly visible, hands-on leader who works closely with the Food Hall General Manager and the Event Manager to ensure efficient operations, world-class hospitality, and adherence to all Ithaka Hospitality Partners standards. This position supports guest engagement, student interaction, and operational flow throughout the day.
• This position reports directly to the Food Hall General Manager.

Key Responsibilities

• Leadership & Guest Engagement
• Serve as a welcoming, knowledgeable representative for the food hall, engaging guests with sincerity and providing insight into the food hall's mission, vendors, and community focus.
• Lead by example, reinforcing Gather Group Hospitality standards through communication, conduct, and presence on the floor.
• Work effectively in a high-pressure, fast-paced food hall environment, demonstrating calm leadership and clear direction.
• Collaborate with the Food Hall GM and Event Manager to ensure consistent execution, strong service standards, and health-score readiness.

Cleanliness & Maintenance Oversight

• Ensure the dining room, tables, chairs, waste stations, beverage stations, floor areas, and communal zones remain clean, sanitized, and free of debris at all times.
• Supervise and support attendants in bussing, wiping, resetting tables, and maintaining consistent organization throughout the day.
• Conduct routine floor walks, identifying cleaning needs, safety hazards, and maintenance issues.
• Coordinate with Facilities for immediate or scheduled repairs, deep cleaning projects, and preventive maintenance.

Team Leadership & Training

• Assist in training all food hall attendants on cleaning standards, guest service, safety protocols, and operational responsibilities.
• Work with the Food Hall GM and Event Manager to ensure proper staffing levels and effective floor deployment during peak and off-peak periods.
• Provide real-time coaching, direction, and support to team members, focusing on hospitality, cleanliness, and pace.
• Reinforce learning-through-interaction with student employees and emerging hospitality professionals.

Operational Responsibilities

• Support the daily operational flow by assisting where needed, including bussing tables, supporting guests, running food for vendors when appropriate, and maintaining supply levels.
• Monitor all communal supplies (compostables, cleaning chemicals, paper goods, guest-facing amenities) and communicate replenishment needs to management.
• Assist with point-of-sale issues or guest questions related to hall operations (not vendor transactions).
• Ensure compliance with sanitation standards (ServSafe guidelines, chemical usage, and Gather Group protocols).
• Participate in opening and closing procedures for the food hall, ensuring all tasks are completed to standard.

Guest Experience & Hospitality

• Provide visible, proactive, and welcoming support to guests, assisting with seating, answering questions, supporting accessibility, and anticipating needs.
• Address guest concerns or issues with professionalism, urgency, and ownership.
• Maintain a strong presence during peak periods to ensure comfort, cleanliness, and crowd flow.

Qualifications

• 1-2 years of supervisory or lead experience in hospitality, facilities, retail, or food service; food hall experience is a plus.
• Ability to motivate, train, and supervise a diverse team in a positive and productive manner.
• Exceptional communication and guest service skills.
• Strong attention to detail, organization, cleanliness, and safety standards.
• Ability to work with high volumes of guests and manage multiple priorities simultaneously.
• Must be able to stand for long periods and lift up to 50 lbs.
• Flexible schedule including nights, weekends, and holidays.

Working Conditions

• Long periods of standing and walking throughout the food hall.
• Frequent lifting of bus tubs, chairs, waste bags, and supplies up to 50 lbs.
• Fast-paced, high-energy environment with continuous guest interaction.
• Collaboration with students and emerging hospitality professionals is expected.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.