Customer Service Representative

2 weeks ago

Auburn Hills, Michigan, United States Southern Company Full time $43,000 - $44,500

This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries. The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services.  The successful candidate should be knowledgeable of collection procedures. They must have the ability to engage with the public in a tactful and courteous manner.  Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative.  

Bilingual candidates are strongly encouraged to apply and must speak English and Spanish proficiently. There is a pay differential for bilingual candidates.

The base salary range for this position is $43,000 - $44,500.

Responsibilities: 

  • Receiving and greeting customers in the local office and/or over the phone or online 
  • Processing payments and balancing cash funds: 
    • Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk 
  • Assisting customers with electrical service issues:  
    • Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection 
  • Responding to customers with billing or collection inquiries:  
    • Final bill collections, high bill explanations, payment arrangements, special agreements set-ups, transfer payments, issuing various meter investigation orders 
  • Promoting and selling Alabama Power Company products and services: 
    • Budget billing, flat bill, EFT, paperless billing, All Connect transfers, Agency Assistance portal, landlord portal, OCC  
  • Assisting customers with program requests: 
    • Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts) 
  • Educating customers on ways to avoid/address service or payment issues in the future  
    • Understands the meter reading process and billing cycle 
  • Representing Alabama Power Company to customers in a positive manner  
  • The successful candidate will also play a key role in providing exceptional customer support through taking calls supporting the Call Center

Experience: 

  • Proven customer service experience  
  • Cash handling experience preferred  
  • Collection experience preferred 

  Knowledge, Skills & Abilities: 

  • Customer focused and excellent interpersonal skills 
  • Ability to work well with internal and external customers  
  • Strong analytical and problem-solving skills 
  • Ability to build and maintain relationships with customers and co-workers  
  • Excellent time-management, planning, and organizational skills  
  • Team player with ability to effectively interact with others to achieve success  
  • Understanding of Customer Service Code of Conduct and Code of Ethics 
  • Must be able to successfully complete all required testing for this position 

Required Test: 

  • CSR-MH (Customer Service Assessment)

Benefits:

  • Competitive Pay
  • Excellent benefits packages which includes:
    • Medical and dental coverage
    • Defined Pension/Cash Balance Benefit Plan
    • Performance-sharing plan
    • 401(k) plan with a generous company match
  • Bonus opportunities
  • Tuition Reimbursement

Location:

  • This position will report to the Auburn office.

  • Customer Service Representative

    2 weeks ago

    Auburn Hills, Michigan, United States Dayspring Business Service Full time

    Key ResponsibilitiesHigh School Diploma requiredOrder entry experienceCustomer service experienceHybrid location - 3 days in the office and 2 days from home officeprocess and monitor ordersissue debt and credit memosRequired Skills:Knowledge of the Sales to Cash (STC) Process.Excellent phone communicationsKnowledge of SAP-R3 or equivalent is required.Must...

  • Customer Service Representative

    3 days ago

    Auburn Hills, Michigan, United States Hassan & Sons Inc Full time

    Position SummaryUnder the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a...

  • Personal Lines Customer Service Representative

    2 days ago

    Auburn Hills, Michigan, United States William Witzke Allstate Agency Full time

    Job Description The Personal Lines CSR at William Witzke Allstate Agency is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and...

  • Deli Service Representative

    1 week ago

    Auburn Hills, Michigan, United States Hassan & Sons Inc Full time

    Position SummaryThe Deli Representative will be an enthusiastic and customer-focused individual who is passionate about food and providing exceptional service. The Deli Representative will play a vital role in creating a positive customer experience by serving high-quality deli foods in a friendly and efficient manner. Your attention to detail, strong...

  • Customer Service Representative

    1 week ago

    Farmington Hills, Michigan, United States Planet Fitness Full time

    Job Details Job Location: Farmington Hills, MI 48334 Salary Range: $13.50 Hourly Job Shift: Full TimeWe are seeking a Customer Service Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional...

  • Customer Service Representative

    1 day ago

    Rochester Hills, Michigan, United States Planet Fitness Full time

    Job Details Job Location: Rochester Hills, MI 48307 Salary Range: $13.50 Hourly Job Shift: Full TimeWe are seeking a Customer Service Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional...

  • Customer Service Representative

    1 week ago

    Rochester Hills, Michigan, United States U-Haul Full time

    Location:6875 N Rochester Rd, Rochester Hills, Michigan 48306 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Member Services Representative

    2 weeks ago

    Auburn Hills, Michigan, United States Genisys Credit Union Full time

    At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing...

  • Customer Service Representative

    1 week ago

    Rochester Hills, Michigan, United States R1 RCM Full time $15 - $20

    Location: Ascension Providence Rochester HospitalShift Hours: 10:30 AM - 7:00 PM, Weekend/Holidays 7:00 AM - 3:30 PM  Week 1: Monday/Tuesday/Wednesday/Friday/Saturday  Week 2: Sunday/Tuesday, Wednesday/FridayR1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems...

  • Admin/Customer Service Rep

    3 days ago

    Auburn Hills, Michigan, United States AppleOne Employment Services Full time

    Candidates must have Order-to-Cash (O2C) process experience; any candidates who apply without this experience will not be considered.Location: Auburn Hills, MI 48326, United StatesDuration: 1-Year ContractSchedule: Monday – Friday | 8:00 AM – 5:00 PMPay Rate (PR): $24.29/hrWork Arrangement: Hybrid (3 days in-office, 2 days remote — subject to change...