Deli Service Representative

Position Summary

The Deli Representative will be an enthusiastic and customer-focused individual who is passionate about food and providing exceptional service. The Deli Representative will play a vital role in creating a positive customer experience by serving high-quality deli foods in a friendly and efficient manner. Your attention to detail, strong communication skills, and ability to multitask will help ensure that our customers enjoy the best possible experience at our deli. If you thrive in a fast-paced environment and enjoy working as part of a team, this is the perfect opportunity for you.

Responsibilities and Duties:

Customer Service

• Greet and interact with customers, providing excellent service by answering questions, taking orders, and recommending deli items based on customer preferences
• Always put the customer first by providing outstanding service and ensuring a clean and inviting deli environment.
• Assist with full-service deli operations, including preparing and serving both hot and cold foods

Food Preparation

• Slice meats and cheeses to customer specifications
• Prepare hot foods, such as fried food, rotisserie chicken, and sandwiches (both custom and per menu). Maintain high standards of food quality and presentation at all times

Food Safety & Cleanliness

• Take and record temperatures of food items throughout your shift to ensure food safety 
• Adhere to all food handling and safety protocols in accordance with SERV Safe guidelines
• Maintain a clean and organized workstation, performing daily and weekly cleaning duties as required

Equipment Handling

• Operate deli equipment such as slicers, deep fryers, ovens, flat tops, thermometers, scales, and hot cases in a safe and efficient manner

Team Collaboration

• Work closely with team members to ensure smooth deli operations
• Maintain professionalism, work efficiently, and assist fellow employees when needed

Education and Work Experience

• High school graduate, GED, or equivalent required
• Must be at least 18 years old
• Basic proficiency with knives and food preparation techniques
• A basic understanding of the English language and the ability to read, write, and communicate effectively
• Basic math skills for measuring and weighing ingredients
• Previous experience in food service or a customer-facing role is a plus

Skill Set

• Deli slicer - Slicing meats and cheeses.
• Deep fryer - Preparation of fried food.
• Preparation of Rotisserie chicken.
• Assisting customers with full-service deli.
• Preparation of sandwiches both custom and per menu board.
• Thermometer - Take and record temperatures throughout a shift.
• Maintain a clean and organized workstation through daily and weekly cleaning.
• Maintain safety protocols and be well versed in proper food handling technique per SERV Safe Guidelines.
• Maintain professional grooming and hygiene standards in accordance with Power Market Guidelines.
• Oven
• Flat Top
• Hot case

Certifications

Must have a valid food handlers certificate or be able to obtain and maintain a food handler's certificate

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.   Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand and walk for long periods during the work shift
• Frequently required to use hands, arms, and fingers to handle food items, utensils, and kitchen tools
• Must be able to bend, reach, twist, and lift or carry products and supplies weighing up to 40 pounds
• Required to operate deli and food service equipment such as slicers, fryers, ovens, and warmers safely and efficiently
• Exposure to hot cooking areas, coolers, and freezers, with frequent transitions between temperature zones
• Must adhere to all food safety, sanitation, and hygiene standards as required by company policy and health regulations
• The noise level in the work environment is moderate to loud, typical of a busy food service operation
• May be required to work early mornings, evenings, weekends, and holidays based on business needs