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Admin/Customer Service Rep
3 weeks ago
Candidates must have Order-to-Cash (O2C) process experience; any candidates who apply without this experience will not be considered.
Location: Auburn Hills, MI 48326, United States
Duration: 1-Year Contract
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Pay Rate (PR): $24.29/hr
Work Arrangement: Hybrid (3 days in-office, 2 days remote — subject to change per company policy)
Position Overview
We are seeking two highly organized and detail-oriented Customer Service & Order Management Specialist to join our team in Auburn Hills, MI. The ideal candidates will have strong experience in order entry, customer service, and administrative support, with proficiency in SAP-R3 or a similar system. This role supports the end-to-end Sales to Cash (STC) process and requires excellent communication, multitasking, and problem-solving skills.
Key Responsibilities
Respond to customer inquiries promptly and professionally, ensuring accurate information and timely resolution.
Manage customer orders, including order entry, creation of deliverables, and invoicing in SAP.
Support the full order fulfillment cycle, including dispute resolution, credit/debit memo issuance, and tracking orders.
Collaborate with cross-functional teams including Sales, Manufacturing, Supply Chain, Product Management, Marketing, Finance, Warehouse, and Transportation.
Proactively identify and address customer needs, maintaining strong relationships with internal and external stakeholders.
Monitor and ensure follow-through of customer issues, escalating as needed to achieve resolution.
Maintain accurate documentation and records within systems such as Salesforce, SharePoint, and Microsoft Office applications.
Identify opportunities for process improvement and contribute to implementing changes.
Assist in general administrative tasks and projects as needed.
Required Qualifications
Education: High School Diploma required; Associate or Bachelor's degree preferred.
Experience:
1+ year of experience in customer service or administrative support (beyond call center or retail experience).
6 months to 1 year of hands-on SAP-R3 (or equivalent ERP) experience.
Order Entry And Order Management Experience Required.
Technical Skills:
Intermediate to advanced proficiency in Microsoft Excel, PowerPoint, and Word.
Experience with and SharePoint is a plus.
Soft Skills:
Strong communication and interpersonal skills with the ability to interact across departments.
Highly organized with the ability to prioritize and manage multiple tasks in a fast-paced environment.
Adaptable and able to work effectively in changing business conditions.
Strong analytical thinking and problem-solving abilities.
Equal Opportunity Employer / Disabled / Protected Veterans
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The pay transparency policy is available here:
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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