Intake Coordinator

Nexus Family Healing is actively hiring an Intake Coordinator - 2nd shift for the Southeast Regional Crisis Center (SERCC) in Rochester, MN This is an exciting opportunity for an individual who is passionate about mission-driven work while aligning communities and regional partners to provide the right kind of care for individuals experiencing mental health crises across southeast Minnesota.

Nexus Family Healing is a national nonprofit network of mental health agencies with over 45 years of restoring hope for thousands of children and families through outpatient/community mental health services, foster care, adoption, and residential treatment.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Pay, location, schedule:

• $21-23 per hour
• On-site in Rochester, MN
• Full time, 40 hours per week
• Monday-Friday 3pm-11:30pm schedule

Nexus' Comprehensive Benefits Include:

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW - Talkspace Therapy Benefit for the whole family
• NEW - Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• And much more

Position Summary: The Mental Health Admin - Intake Coordinator is the primary contact for new clients and facilitates a seamless end to end intake process and experience for clients. This role is responsible for coordinating all aspects of client registration, admission, insurance coverage and the scheduling processes while providing guidance and ongoing assistance with all administrative functions of the reception desk. 

Primary responsibilities:

Client Intake & Scheduling

• Manage client intake, referrals, and appointment scheduling in the EHR system.
• Ensure timely assignment of credentialed therapists and accurate client data entry.
• Coordinate insurance authorizations and handle medical record requests.
• Support clinicians with scheduling, documentation, and discharge processes.

Office Administration

• Provide professional front desk support, greet clients and visitors, and process payments.
• Open office and perform daily administrative tasks.
• Maintain internal and external communications, reports, and meeting schedules.

Compliance & Team Support

• Route calls and messages appropriately; escalate concerns as needed.
• Assist therapists and directors with scheduling and client information.
• Adhere to HIPAA, Medicaid, and company policies; maintain confidentiality.
• Stay current on required trainings and contribute to a collaborative team environment.

Required Education and Licensure:

• High School Diploma or equivalent. 
• Demonstrated experience in a mental health or healthcare office or equivalent. 
• Valid driver's license required. Must meet state regulating agency and Home Office driving requirements 

Preferred Education and Experience:

• Associates Degree in Business, Office or Medical or Health Administration; or other Healthcare related field. 
• Two (2)+ years' experience in a mental health office or medical office administration, with mental health/medical billing or in similar experience. 
• Electronic health record and healthcare billing experience in lieu of Associates degree considered. 
• Bilingual Spanish or Somali speaking is a strong asset. 

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

ICARE Values & Behavioral Competencies:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
• Agility: Exhibiting flexibility and adapting quickly.
• Responsiveness: Being quick, positive, and accurate.
• Excellence: Demonstrating quality results that surpass ordinary standards.

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM When you work at Nexus, you have the opportunity to change lives — including your own

Keywords: "Trauma-Informed Care", "Direct Care Professional", "Direct support", "Mental Health", "Children's Mental Health", "Social Work", "Social Services" "Psychology", "Second Shift" "Youth Care" "Counseling" "Community" "QMHA", "QMHP", "social justice", "LGBTQ safe", "mission-driven", "caring career", "behavioral health", "Milieu Supervisor", "Milieu Lead", "Shift Supervisor" "intake coordinator" "administrative"