Administrator, Order Support

1 day ago

Duluth, Georgia, United States Ricoh Americas Holdings Full time
Description
Position Summary:

The Order Administrator supports the Sales organization by generating accurate, profitable orders and managing the entire order lifecycle for equipment, service, and delivery to Ricoh customers. This role acts as the central point of contact for all aspects of order management—from booking through billing and funding—while liaising with Sales, Billing, Supply Chain, Planning, Enterprise Services, RFS, and third-party lease vendors. Responsibilities include ensuring timely order progression, providing status updates, resolving issues, and delivering excellent customer service.

Key Responsibilities:
  • Receive and process sales orders, ensuring accuracy and completeness of data and documentation.
  • Validate pricing, product details, and contract terms; follow up on modifications to maintain billing accuracy.
  • Maximize order processing efficiency to meet delivery and invoicing timelines.
  • Monitor and manage orders in Oracle from booking through delivery, invoicing, and funding.
  • Provide status updates to Sales and run/reconcile Order Management reports.
  • Act as liaison for funding questions and lease escalations; resolve invoicing disputes and initiate credit memos as needed.
  • Ensure all transactions are billable and fundable prior to installation.
  • Collaborate with internal teams to prevent delays and mitigate month-to-month order roll.
  • Assist with training new employees and support team members with complex orders.
  • Perform other duties as assigned.
Qualifications:
  • Associate degree or equivalent business experience required; bachelor's degree preferred.
  • 3–5 years of experience in sales support, customer service, operations, or finance.
  • Experience managing multiple priorities in a fast-paced environment.
Skills & Abilities:
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word); advanced Excel skills preferred.
  • Strong organizational, analytical, and communication skills.
  • Ability to work collaboratively with Sales and cross-functional teams.
  • Oracle experience preferred.
  • Accurate typing and data entry skills.
Working Conditions & Physical Demands:
  • Office environment with standard lighting and ventilation.
  • Requires sitting, walking, and occasional lifting of up to 10 lbs.
  • Some overtime may be required to meet deadlines.
  • High-stress environment due to multiple monthly cutoffs and quick turnaround times.

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