Service Coordinator

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's "Most Inspiring Companies".

We offer a wide range of career opportunities from entry level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

The Service Coordinator (Housing) will facilitate individual service plan development and provide intensive, community–based support, accessing the full menu of needed and available services to attain housing stability. Responsibilities include but are not limited to assessing participants' strengths and needs, helping to develop documents, and implementing goals and goal plans. The Service Coordinator will provide appropriate referrals and assist participants with accessing support services to address barriers to housing stability. This position will routinely monitor goals and housing stabilization plans for modification and completion. The Service Coordinator is instrumental in meeting participants' housing needs and connecting customers with the local community to obtain the resources needed to enhance outcomes.

Essential duties include, but are not limited to:

• Participating in initial client intake and assessment to determine program eligibility.
• Provide direct service and support to participants accessing Goodwill's housing services by assisting with such things as self-advocacy, life skills, implementing pre-employment and/or other life-domains' supports.
• Assist participants with maintaining a healthy, safe and secure environment to ensure their housing continues to meet HUD Habitability Standards
• Developing, documenting, and overseeing the full implementation of a comprehensive service plan that meets clients' needs, including making and tracking referrals to external providers.
• Coordinating with supervisors and the Housing team to prepare apartments for habitation according to HUD Habitability Standards – utilities on, appliances operational, appropriate furnishings, and household goods.
• Conduct ongoing face to face meetings with participants at their service delivery location to ensure quality service delivery, conduct progress reviews of goals in accordance with program and contractual guidelines, and provide corresponding documentation in a timely manner.

Status: Full-time

Location: 118 52nd Street, Pittsburgh, PA 15201

External Hiring Range: $ /hour

Schedule: Monday through Friday (8:00 a.m. - 4:00 p.m.) with flexibility to accommodate some evenings and weekend hours. Schedule can vary based on department needs.

Travel Required:  Yes, local travel will be required.

• High school diploma or equivalent AND 5 years of experience required. OR
• Associate degree AND 2 years of experience required. OR
• Bachelor's degree AND 1 year of experience required. 

Required Degree(s): Human Services, Psychology, Rehabilitation Science, Social Work, or related field.

Required Experience: Must be related to locating community and social services for at-risk and/or vulnerable populations.

Preferred Experience: Additionally, any experience with homelessness, supportive housing, mental health, D/A, the unemployed/ underemployed, ex-offenders, and CYF is preferred.

Retention Bonus: $1,000 after successfully completing 90 days of employment. 

• Qualified candidates must have a valid driver's license and reliable transportation for local travel.
• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to first day of employment.