Associate, Outbound Marketing Operations

Capital One is looking for an Associate Process Manager to conduct quality assurance and maintain documentation for our outbound advertising channels. This role will support a team of digital marketers focused on driving credit card acquisitions. The primary responsibilities will be verifying that campaigns and ads have been implemented accurately by associates on the team, documenting key project artifacts, and maintaining reference materials. The right candidate will have strong attention to detail, be comfortable with spreadsheets and able to learn new platforms quickly.

General Responsibilities:

• Support the media strategy & operations team by reviewing project documents for consistency, technical accuracy, and completeness of details
• Conduct quality assurance reviews of advertising platforms to ensure accuracy of execution after changes have been made by the ad operations team
• Manage the team's filing system (Google Drive) archiving all project documents and approvals to meet audit requirements
• Recommend & document naming conventions to manage projects effectively
• Serve as the process subject matter expert for the team maintaining a playbook outlining team practices
• Identify areas that could benefit from process improvements
• Maintain reference materials including a project tracker & index of advertisements
• Communicate across a team of high performers to understand workload and timelines for multiple projects and communicate support availability
• Demonstrate a solid understanding of performance marketing, conversions, and online customer acquisition
• Comfortable working with large data sets in Excel and Google Sheets, and familiarity with common performance marketing metrics
• Complete administrative tasks to support the team as needed
• Participate in training to support other marketing channels

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 1 year experience in performance marketing channels such as Display, Social, Online Video, etc.
• At least 2 years of experience with Microsoft Excel or Google Sheets
• At least 1 year of experience in project or process management

Preferred Qualifications:

• Bachelor's Degree or Military Experience
• At least 2 years of experience in project management
• At least 1 year of experience using Skai or SA360 platforms

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $71,200 - $81,300 for Process Manager

Richmond, VA: $64,700 - $73,900 for Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).