Customer Care Associate

6 days ago


Richmond, Virginia, United States Research Marketing and Innovations Full time

Location: 2533 Mechanicsville Turnpike, Richmond, VA 23223

Company: Research Marketing and Innovations, Inc. (RMI)

About the Opportunity:

We are looking for a motivated Customer Care Associate to join our fast-paced, collaborative team supporting our existing customers.

What You'll Do:

Input customer orders with accuracy into our CRM (SAP) system

Track and manage order progress through to completion

Respond to inquiries about orders, products, returns, and shipping via phone and email

Ensure efficient and accurate workflow throughout the order process

Develop strong customer relationships through proactive, solutions-oriented communication

What We're Looking For:

Strong verbal and written communication skills

Excellent interpersonal skills and a customer-first mindset

High attention to detail and personal accountability

Proficiency in Microsoft Office (Outlook, Word, Excel)

Reliable transportation and punctual attendance

Experience in customer service is a plus-but we're happy to train the right person

Compensation & Benefits:

Starting Pay: $20-22/hour, based on experience and qualifications

Benefits Include:

Medical, Dental, and Vision Insurance

401(k) with Company Match

Flexible Spending Account (FSA) & Health Savings Account (HSA)

120 Hours Paid Time Off + Paid Holidays

Why Work at RMI?

At RMI, you'll be part of a supportive team that values professional development and continuous learning. Our commitment to excellence, innovation, and long-term customer relationships makes us a trusted name in the Mid-Atlantic region.

About Us:

Richmond Marketing Inc. represents top-tier manufacturers and provides warehousing services across the Mid-Atlantic. Our clients include plumbing and wholesale distributors, designers, kitchen and bath dealers, and fabricators in the residential, commercial, industrial, and hospitality sectors. We pair traditional values with advanced tools like SAP ERP software and ongoing training to ensure exceptional service and smart growth.

Office Hours:

Mon-Thu: 8:00 AM - 5:00 PM

Fri: 8:00 AM - 4:30 PM

Lunch: 12:00 PM -1:00 PM daily



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