Patient Access Coordinator

17 hours ago

Albany, New York, United States BHS Full time

Summary

Job Description:

Baptist Health Medical Group

Patient Access Coordinator

Orthopedics MRI Scheduling

Near Baptist Floyd Hospital

Full time/First shift

Principle Duties and Responsibilities:

  • Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.
  • Directs patients, answers the phone, and handles inquiries. 
  • Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.  
  • Demonstrates skill with all applicable access software systems.
  • Establishes patient portion due estimates and performs point of service collections activities.   Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.
  • Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.
  • Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.
  • Performs other related duties as assigned or requested in order to maintain a high level of service.
  • Completes required continuous training and education, including department specific requirements.
  • Maintains all patients visit information within the system, updating as requested.
  • Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services

Minimum Education, Training and Experience Required

  • High school diploma or equivalent
  • Registration Experience preferred

Patient Access, Coordinator, Front Desk, Office, Front Office, Receptionist, Clinic, Customer Service, Administrative

Work Experience

Education

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now Baptist Health is an Equal Employment Opportunity employer.

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