Patient Service Associate

3 days ago

Albany, New York, United States Albany Medical Center Full time

Department/Unit:

HBD - Breast Office

Work Shift:

Day (United States of America)

Salary Range:

$40, $52,643.64Patient Service Associate , Albany, NY

Breast Office

Work Schedule: Monday – Friday

We are seeking an Administrative Associate with excellent customer service skills and clerical experience to join our team

The Patient Service Associate provides advanced clerical support and fosters coordination of functions for effective operation and administration of office functions. Demonstrates a high degree of knowledge and competence in our electronic health record and scheduling system.

Essential Duties and Responsibilities include:

  • Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.
  • Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
  • Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
  • Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
  • Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
  • Interact with a diverse patient population.
  • Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
  • Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
  • Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.
  • Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.
  • Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company
  • Answer incoming phone calls and direct appropriately to team members
  • Conveys professional image by adhering to the established dress code.

Qualifications:

  • High School Diploma/G.E.D. - required
  • 2-3 years office experience or one year of related experience in a medical practice - preferred
  • Experience using an electronic health record and Microsoft Office a plus.
  • Excellent customer service skills.
  • Ability to multi-task in a high patient volume unit.
  • Ability to learn and utilize resources.
  • Strong time management skills.
  • Ability to review information and draw appropriate conclusions.
  • Good judgement and ability to problem solve; escalate issues as needed.
  • Strong teamwork skills and work ethic.

Thank you for your interest in Albany Medical Center

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

  • Patient Service Associate

    1 week ago

    Albany, New York, United States Albany Med Health System Full time $4,000 - $52,643 per year

    Department/UnitSurgery Vascular TechWork ShiftDay (United States of America)Salary Range$40, $52,643.64Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.Interact with a diverse patient population.Utilize the electronic medical record to maintain patient records via...

  • Patient Service Associate

    7 days ago

    Albany, New York, United States Albany Medical Center Full time $40,495 - $52,643

    Department/Unit:HBD - Medicine GastroenterologyWork Shift:Day (United States of America)Salary Range:$40, $52,643.64• Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.• Interact with a diverse patient population.• Utilize the electronic medical record to maintain...

  • Patient Service Associate

    3 days ago

    Albany, New York, United States Albany Medical Center Full time

    Department/Unit:HBD - Medicine GastroenterologyWork Shift:Day (United States of America)Salary Range:$40, $52,643.64Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.Interact with a diverse patient population.Utilize the electronic medical record to maintain patient...

  • Patient Access Senior Associate

    23 hours ago

    Albany, New York, United States Albany Medical Center Full time $41,136 - $57,590

    Department/Unit:Admitting OperationsWork Shift:Day (United States of America)Salary Range:$41, $57,590.79The Patient Access Sr. Associate is responsible for knowing all aspects of the 'PASED' position - in the Adult and Pediatric Emergency Department (PASED) is a position that must be able to deal in a 'pressure cooker' environment. The PASED is a hybrid...

  • Patient Access Senior Associate

    2 weeks ago

    Albany, New York, United States Albany Medical Center Full time $41,000 - $57,590 per year

    Department/Unit:Admitting OperationsWork Shift:Night (United States of America)Salary Range:$41, $57,590.79The Patient Access Senior Associate is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility,...

  • Scheduling and Patient Services Lead

    2 weeks ago

    Albany, New York, United States Albany Med Health System Full time $4,600 - $64,709 per year

    Department/UnitHBD - NeurologyWork ShiftDay (United States of America)Salary Range$46, $64,709.01Work alongside the Practice Coordinator / Manager to facilitate coordination of daily check in, scheduling, check out and back-end duties.Support staff and assist all patients that report to the front check in desk.Coordinate patients' referrals and prior...

  • Scheduling and Patient Services Lead

    2 weeks ago

    Albany, New York, United States Albany Med Health System Full time $40,000 - $70,000 per year

    Department/UnitVascular GF/SaratogaWork ShiftDay (United States of America)Salary Range$46, $64,709.01Work alongside the Practice Coordinator / Manager to facilitate coordination of daily check in, scheduling, check out and back-end duties.Support staff and assist all patients that report to the front check in desk.Coordinate patients' referrals and prior...

  • Scheduling and Patient Services Lead

    5 days ago

    Albany, New York, United States Albany Medical Center Full time $46,220 - $64,709

    Department/Unit:HBD - Medicine GastroenterologyWork Shift:Day (United States of America)Salary Range:$46, $64,709.01• Work alongside the Practice Coordinator / Manager to facilitate coordination of daily check in, scheduling, check out and back-end duties.• Support staff and assist all patients that report to the front check in desk.• Coordinate...

  • Scheduling and Patient Services

    2 weeks ago

    Albany, New York, United States Albany Medical Center Full time $46,220 - $64,709

    Department/Unit:HBD - General PediatricsWork Shift:Day (United States of America)Salary Range:$46, $64,709.01• Assist all patients that report to the front check in desk.• Greet patients in a prompt, courteous and professional manner.• Interact with a diverse patient population.• Utilize the electronic medical record to maintain patient records via...

  • Environmental Services Associate

    2 weeks ago

    Albany, New York, United States Power Wellness Full time $33,280 - $49,320 per year

    Position Title: Environmental Services Associate Location: CDPHP Fitness Connect at the Ciccotti Center Type: Part time - $16.00 per hour Summary: Join our team of full time and part time staff at CDPHP Fitness Connect at the Ciccotti Center. Our facility is managed by Power Wellness Management, a company that specializes in managing state-of-the-art...